TaxCycle Sign-in Issue (screenshot attached)

Bug Reports
1

Hello all! I installed the update 16.0.63710.0 yesterday, and since then I have not been able to sign in. My password is correct as I’m able to sign into TaxFolder and this forum without issue. I have restarted my computer several times. Anyone else experiencing this or know how to fix it?

Thanks!

image
image460×395 11.1 KB

2

@katy.takaoka could you please send us an email, we want to initiate some additional support to look into this with you.

Thank you

Aaron

3

Thanks Aaron! I actually sent an email about it yesterday at 8:30am Mountain. :smiley: