TaxCycle Sign-in Issue (screenshot attached)

Bug Reports
1

Hello all! I installed the update 16.0.63710.0 yesterday, and since then I have not been able to sign in. My password is correct as I’m able to sign into TaxFolder and this forum without issue. I have restarted my computer several times. Anyone else experiencing this or know how to fix it?

Thanks!

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2

@katy.takaoka could you please send us an email, we want to initiate some additional support to look into this with you.

Thank you

Aaron

3

Thanks Aaron! I actually sent an email about it yesterday at 8:30am Mountain. :smiley:

4

Yes i had the same issue and it appears to have dissappeared. i now have an issue with no pointer just a dot for my mouse pointer and i am frustrated beyond I’ve asked for help 10 days ago and now im still waiting for someone to tell me how to correct this or is it a glitch with both windows and tax cycle. everything was fine until the new update for tax cycle .

Jeannette Guy-St. Jean
705-896-0505
The Personal Touch Services
tptservices13@icloud.com

5

I’ve had that issue where the mouse pointer is just a dot - it happened to me 10 or 15 years ago, and I don’t remember what was the cause or the fix, but I wasn’t using TaxCycle at the time, so I am sure it is not a TaxCycle issue. Might be corrupt windows kernel files, or a bad video card or video driver. I’d start there.