Unable to sign in

Bug Reports
1

Hi everyone, I’m new to TaxCycle and I’m trying to log in and still got one of those 2 messages, someone has the same problem ? Thanks

“Unable to sign you in right now because TaxCycle can’t reach our servers (Hors Ligne)”

2

Hi @benoit.audet,

I am sorry you are experiencing a sign in issue. Could I ask you to phone our support so we can trouble shoot?

Our phone number is 1-888-841-3040.
Monday to Friday from 8:00 a.m. to 5:00 p.m. MT
(10:00 a.m. to 7:00 p.m. ET).

Steven

3

Hi Steven, sure but I think the support only open at 10 eastern time ?

4

@benoit.audet
Yes, that is correct. I look after tax content side of work so unfortunately, I won’t be of much help.
Here is a suggestion. Do you have the product license code handy?

If so, can you try manually adding the license to TaxCycle following this instruction?

Steven

5

Looking at our support email archive, if your TaxCycle is running, I can see that potentially, it could be a firewall issue that is blocking TaxCycle somehow.

But, if my suggestion does not work, our support can remote into your computer to see what the issue might be.

Steven

6

Well TaxCycle is working (I did input manually the licence code) but since I’m not able to log in TaxFolder isn’t working. I’m reinstalling a brand new PC this week end so I’ll do that and contact support line monday if it still not working. Thanks for helping

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