In our office, we have one employee who is seeing different invoice amounts than the rest of the office. We have made sure she is opening the same file, so I have no idea how the invoice would be different from one computer to the next.
Do you use shared options in TaxCycle. It sounds like this one computer is not loading the shared options which contains the invoicing configurations.
Yes we do. For some reason, her pricing options were incorrect though. Once I fixed them, then the invoices were correct. It is still surprising thought because I would think once the invoice is created on one system and locked, then it would be the same no matter what other pricing options were.
Thanks for your help though.