I am wondering if it is possible to have DoxCycle open if it is not already open when you use the TaxLink button in TaxCycle.
For example, I am creating a brand new file, so carryforward and link was not an option. I click the TaxLink button to create a new file, but nothing happens as I had not yet started an instance of DoxCycle. The same happens if I am in a TaxCycle file that has a linked document, but no instance of DoxCycle is running. (I am assuming this is the same for everyone and not a glitch in our setup.)
We are working in an RDS environment.
Through a process of elimination we have determined that if an instance of DoxCycle is running on any other machine, DoxCycle will not launch from TaxCycle.
We tried switching DoxCycle to single core, but that did not resolve the problem.