I am new to CCH Wolters Kluwer’s online Tax Research Tool, Intelliconnect. I finally purchased it in early May to assist me in researching some topics for some complex tax situations. I was unable to access my paid service from my date of purchase until now. No one in tech support or sales support seemed to have a clue why not.
Through the help of my friends at IPBC (Institute of Professional Bookkeepers) I discovered that this is a global malware problem. This reminds me of grocery store, food manufacturer, and over the counter drugs which were tainted or tampered with. The companies which were frank, honest, took responsibility, and instituted preventative measures came out ok. The ones that did not lost trust.
I have a call into my CPA Knotia Rep to see what I might be able to use from them. You can decide fro yourself what you glean from this example. In the meantime I am grateful that I am using Taxcycle by Trilogy Software for my tax prep.
Here are but three references.
1 - Krebs on Security
2 - TEKKERSIT
3 - REDDIT