TaxCycle error


Getting this when trying to see/print Pre-Season client letter.
TaxCycle version 14.0.5544.0

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Can you please send TaxCycle log files to info@taxcycle.com? Your screen shot only shows part of the error log. Make sure you select the checkbox to keep detailed logs in Options. On the same options screen you can click the view log files when you hit the error to find the latest log file.

Latest Log sent.

Anybody else with this issue ?

No i have not gotten that error yet

So you are able to view/print the PRE-season client letter?

I can see and print pre season letter

did you install the latest update?

Yes i have the latest build

Well even after forensic research, I can’t figure out why I get this error (only when I try to view/print any pre or post client client for any year). Everything else is normal.
Since it seems I’m the only one with this issue, I guess my one option is to reinstall TaxCycle from scratch.

Make sure that you have the run as admin checked in the properties in the advance on the desk top icon for taxcycle and doxcycle see screen shot

Thanks @pugs1 , but it was already checked.

i think to call taxcycle tomorrow at 10 am but you could do a reinstall if you want i am also in Kitchener if you want talk on the phone i am in my office for another hour and a half have use the software since 2013

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i’ll pm you my Phone Tax Topics

The reinstall did work. I guess something went wrong with the update process.

Update: Even after the reinstall, TaxCycle worked fine until I started working with previous years returns.
In the Template Editor I noticed that some previous years’ edited templates were duplicated and conflicting with one another. Once the duplicates were deleted TaxCycle is back to normal. Lesson learned.