In the new and improved CRA personal Represent a Client web site is there still a process to transfer mis-allocated personal tax payments, I have a client who’s 2020 T1 balance payment has been applied against the T1 2021 instalment account.
I spent about an hour on the CRA support line reviewing issue with a support person who was trying to help but could not find a process to allow the payment transfer. He was finally able to talk with his supervisor who said in the upgrade they discontinued the payment transfer option.
Has anyone had any better experience or have any work around? My support person submitted a payment transfer request but was not sure how long it might take to process.