I recently installed Taxcycle and every few days it seems the “Taxcycle Icon” disappears. The only way to get it back it to reinstall the software. Does anyone have any ideas on why this might be happening? Windows 7 32 bit.
The icon is missing from the Desktop Shortcut as well as the Start Menu Program
The icons are still there on all of the .exe files under Program Files\Trilogy Software\Taxcycle
I have a screenshot of the error code I get when I try to rebuild the icon but I’m not sure how to attach images to this forum. The windows error message basically says;
Windows can’t find the file "%SystemRoot%\Installer{302B0A47-8451-4Fd4-9Dc9-EE1E5319AFC8}\TaxCycleIconId.exe
I looked in Windows and Windows\System32 and I don’t seem to have a folder or directory called “Installer”
Thanks for the detailed error information… we’ve had occasional reports of icons going missing but we’ve never been able to solve it. We’ve made a change to the install, and we expect that solve the problem for the long term.
Cameron, is there any update available to get the icon?
MY software is up to date, and I don;t use DoxCycle…
I can;t drag and drop like Snoplow can, so pls help out
I doubt you will ever see Taxcycle on a Mac. I am not sure what problems you are having with Windows 7; however, I still use it and have not had any major issues at all. I am not sure how anyone could run an accounting practice using a Mac. I liked the mac I owned, but since most of the programs I use are not compatible, you would be running Windows 7 in parallels anyways.
You can try on other window version because it is not compatible with your window 7. have you find any error message when you reinstall on window? You can follow on https://babasupport.org/windows/windows-error-0x8024200b/ for your window error solution