My client just emailed me that she’s having issues signing her T183. She signed her authorization a week ago without issue so I don’t think it’s a matter of her not understanding how to use Taxfolder. Here’s what she emailed me;
When we click on “signature” it opens the box to allow us to draw it, but then nothing shows up when we do. It freezes on that screen and won’t let us draw the signature.
There were no changes to the signature box in this past release, but if you do see this again, please call support. It may be related to the site being taken down for a brief update earlier this morning. We posted this shortly afterwards.
Other than the client detail being slow to load, everything else is operating as expected. If there is something specific I can investigate, please send an email to info@taxfolder.com to my attention and I can take a look.
Client said she received email to sign document, she signed and then hit send signatures. I never received it and TaxFolder shows the email status as clicked on by client. I resent a request client said she again signed and hit send, but nothing coming through.
The email client cannot track the status beyond this point. In the case where a client has reported that they signed a document but the status is not showing as completed in TaxFolder, please send the document ID to info@taxfolder.com to my attention.
Sorry for sounding a little thick but is the document ID the Document Control number or is this the Document ID something we get somewhere else?
I have 2 T183’s that may have gone missing. One has been marked as “opened” the other has been marked as “clicked on”. I have dispatched emails to these clients asking if they encountered issues with the signing process.
I’m getting “Unable to reach TaxCycle Signature Service” error when trying to send and re-send T183’s.
Tried signing out of TaxFolder, signing out of TaxCycle on computer, reboot computer… same issue.
Clients say they have signed their T183’s successfully. My system isn’t showing that and TaxFolder isn’t showing the forms are signed either.
Our Notification service, which is connected to all e-Signature integrations, was just scaled up and this should resolve this issue. It should reset automatically, if not, please close and re-openTaxCycle to reconnect.