Error when sending for signatures T2

Bug Reports
1

I get the message “error occurered while trying to contact taxfolder” when sending for signatures for a T2 client. First I thought it may be the email address causing issues, so I changed it to another email of the clients, but still getting the error. This happened a couple of years ago around the same time and it was quickly fixed

2

I am also getting the same issue. I tried signing TaxCycle out of TaxFolder and back in but now I’m getting an incorrect password error. However, when I log in to the website, it works fine using the same password.

The odd thing is that before I logged out out TaxFolder in TaxCycle, TaxCycle was successfully able to create the engagements in TaxFolder; TaxCycle just couldn’t create the signing request.

3

TaxFolder seems to be completely down now. Even when accessing via a web browser.

4

Thanks all for notifying us of the issues, our engineering team is looking into it right now.

~ Rob

5

We believe the TaxFolder issue has now been resolved. Please let us know if that’s not the case or if any other issues have arisen.

~ Rob

2 Likes
6

All fixed, thanks for being so speedy with it!

7

Thank you @Rob and the TaxCycle team for a quick resolve