Just did an AFR and got this….I can’t tell if it’s a CRA error or a TC error.
Anyone know?
The downloaded info shows up on screen, but fails to import into the return.
Update: just tried to re-download and saw that it made a first, then a second attempt and then it flashed on the screen something like “download empty”? Will try to screen cap it….
Well…hmmm. Exited TC, tried again…no joy. Exited TC, restarted, re-rolled-forward the client file, tried AFR again…seems to (maybe) have worked. Bizarre.
I got the same message. After logging out and doing it again it worked.
It has been intermittent all day like that for me.
Persistence pays off though. An immediate second or third download and it usually populates.
I got the same message only once and the last line says, contact TaxCycle Support for assistance. Looks like it’s TaxCycle issue.
I am getting the same message for every file I create.
I got the same message today. It does not say which databases returned the error.
Info for troubleshooting @taxcycle @Elizabeth
The slip types downloaded were:
Husband: T4A(OAS), T4A(P), T4RIF, T4RIF
Wife: T4RIF
They were downloaded into a return that had placeholder numbers as a PLAN file (that we would change to “FILING” once actual data is received)
Hope this helps debug.
The slips imported, and then obviously I have to go back and correct the placeholder data that was there to the actuals.
Thanks for bringing this to our attention, we are actively looking into this, and hope to have some commentary soon!
We did some investigations on our end, and this shows up TaxCycle when we receive a message from the CRA saying the data is incomplete. We’re not sure why this is happening right now, but we’re looking into it. The good news is so far it seems to resolve itself if you retry the download after a brief pause.
It’s often more than a brief pause….I tried that multiple times yesterday as noted above, without success. What DID work was exiting TC and reloading the file from a new “rollover”. Exiting TC alone and using an “already rolled over file from a previous version” did not work.
Likely a coincidence.
Has anyone tried clearing their session and signing in again before trying again? I saw the message yesterday and it felt like it was something to do with me trying AFR and not finishing the process, like getting distracted by other work before I selected the SIN to download. And then coming back and completing that page. I kind of wonder if the session got garbled or something. Our engineers say that’s not the problem here but I was just curious.
Mine were continuous…no “lapses”.
Continuous as well but very random.
