Probably best to call support for something like this. The database server has many settings, and how it works depends on your particular configuration (Windows version, network or local server, where your data exists - local or NAS, etc).
I’m not an expert, myself. I had difficulties in the first few years of using TaxCycle (2017-2019), but none recently. I can’t remember who helped me resolve them (it wasn’t Cameron or Tony or Sarka or Elizabeth; might have been Steven?).