I keep getting this message…are we already unable to process requests through @TaxCycle ?
Authentication failed. Access is locked - number of unsuccessful attempts exceeds access limits. Please contact your EFILE Helpdesk.
Hi Paul, this error is likely due to your clients permission granted to you. I would work with them, and have them re-establish you as an authorized rep, or if its still a valid authorization you would be best to contact the EFILE helpdesk as to why you are locked.
thanks..yes, I did contact the Efile Hepl Desk and it has been resolved:-)