I have valid authorizations for both T1 and T2 clients but have been getting the CRA error page “Forbidden. You are not authorized to view this page” and have been unable to download AFR data. The Tax Cycle help desk indicated this is a CRA issue and to take it up with them (which I haven’t yet time to do). Anyone else experience this?
Just a few ideas. Clear out your computer cookies and restart. Try logging in using a different browser. Have you updated your efile registration? Finally, check with your client to make sure they haven’t done something with the registered reps.
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I’m getting the same thing, Tanner. Have you had any luck resolving it? I called Efile Help Desk who referred me to CRA General Enquiries who referred me to Efile Help Desk. LOL
Did anyone get an answer for this? I am also running into the same problem and no one can answer it.
I’ve seen it only once, for a client who had “special” security set up on their CRA account, due to previous fraud or identity theft or something. I had normal RAC access, and could view the client info via the website, but AFR wouldn’t work. The client had to phone CRA to get it approved.
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This was exactly what happened. The CRA said my account was flagged for fraud 3 years ago and even though I had spoke with them about it and cleared it up, they forgot to tick a box off. So it was that easy. I called several times so I was lucky that someone finally knew how to fix the issue!
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Geeksterz who did you end up speaking to to get it resolved? Because I’m in the same circumstance and I’ve also been bounced between General Enquiries and Efile Helpdesk and both saying its an issue with the other.
Just in case anyone has the same issue in the future, phone General Enquiries, tell them your AFMR isn’t enabled (Taxcycle calls it AFR). If they don’t know how to resolve it, the group that helped me was Tax Information Web Services, maybe they can forward you on to them. If whatever flag was causing the issue has been resolved on their end already, they’ll activate it immediately.
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Jared I’m glad you got it resolved and posted the information here. I called general enquiries several times and everyone said the issue was outside their scope of work. I just lucked out and a lady knew exactly what she had to do and it was just to toggle one switch because I had called to resolve the issue previously but no one in general enquiries seemed to know to click on one thing to fix it. I didn’t know what exactly they did so your description is perfect!
I had a similar situtation 2 years ago. The CLIENT had to call the general Inquiries line and ask that the restriction be removed from her account, before my AUTH would be accepted.
@jared
Thanks for your clarification per AFMR and AFR.
@geeksterz
Thanks for that tip. I had the same problem with a few clients after some CRA account breaches several years ago.
ALL
Normally when stuck for a satisfying answer I keep calling back in the hope of getting someone senior or who is a seasoned agent. If that fails then I ask for a resource officer. These individuals have been around a long time and have deep and broad knowledge. Generally, during tax season, the first line call center agents have zero or little prior tax knowledge and are newbies with a six week training program or only one or two years of front line experience. After that they are moved to a specialize queue. Eventually they can move into the Resource Officer position, or, whatever that position is now called. Very few remain as front line call centre agents except in remote regions.
I have the same problem.
#tanner, did you resolve it?
I called the Efile and the general line.
After 73 minutes wait CRA agent was unable to help.
I called TxCycle help. The Service Rep advised me call CRA.
Now, I am waiting again