Started last night. Can’t get TaxFolder to connect to Taxcycle. Wondering if anyone else is having this issue.
We had one other customer with a similar issue. Restarting the computer seemed to fix it.
First had the issue last night. Computer was shut down at the end of the night. Same issue again today. Usually I open Taxcycle first and then log into TaxFolder. This morning tried the opposite in case that was the issue but still not connecting. Any other suggestions?
Troubleshooting steps to try:
- Sign out of TaxCycle and sign back in at the top right of the TaxCycle window. Does it show as connected?
- Did your modem and/or router receive an update yesterday? Sometimes those updates get stuck and can create connection issues, try turning the modem and/or router off wait a few minutes and turn it back on.
Turn on the detailed logging in Options under Diagnostics. Try to print to TaxFolder. If it still does not work, please send your log file to info@taxcycle.com and we do a deeper dive to help you.