First time I’ve seen this error. Tax Cycle will not let me save the file, and will not close. As the message suggests, I tried to save the file to different location and/or a different filename - neither works - just get the same error message each time. I am hesitant to close without saving, or to kill the Windows process, and lose all my work, including details re: EFILE (I just EFILED it before the problem occurred). There does not seem to be a “backup” file in the T1 folder (a file with ~2022T1 extention). Any suggestions?
I have not had this problem, but curious if you found a solution?
No solution. But, later yesterday I was working on a different file in TaxCycle, and after closing/saving that file, I went back to the “problem file” and tried closing it again - it closed without any warning. Then, upon re-opening I get this:
The file opens, and seems to have retained all the data I entered, but none of the tracking info - the workflow items were all blank, and the EFILE confirmation numbers lost. I manually marked everything completed, but frustrated that the original metadata is lost (i.e. dates when the “Engagement package sent”, and “AuthRep transmitted”, etc).
Can you share what it says under “More details”? Also, could you send a copy of the log files to info@taxcycle.com and tag me please?
Under More details…
TaxCycle usually stores additional data aside from the data you entered into forms. This includes client history, workflow status, and transmission status. This data cannot be recovered. System.IO.InvalidDataException The archive entry was compressed using an unsupported compression method.
Source : System.IO.Compression
at System.IO.Compression.Inflater.Inflate(FlushCode flushCode)
at System.IO.Compression.Inflater.ReadInflateOutput(Byte* bufPtr, Int32 length, FlushCode flushCode, Int32& bytesRead)
at System.IO.Compression.Inflater.ReadOutput(Byte* bufPtr, Int32 length, Int32& bytesRead)
at System.IO.Compression.Inflater.InflateVerified(Byte* bufPtr, Int32 length)
at System.IO.Compression.DeflateStream.CopyToStream.Write(Byte buffer, Int32 offset, Int32 count)
at System.IO.Stream.CopyTo(Stream destination, Int32 bufferSize)
at System.IO.Compression.DeflateStream.CopyToStream.CopyFromSourceToDestination()
at System.IO.Compression.DeflateStream.CopyTo(Stream destination, Int32 bufferSize)
at System.IO.Compression.GZipStream.CopyTo(Stream destination, Int32 bufferSize)
at System.IO.Stream.CopyTo(Stream destination)
at Trilogy.Entities.Metadata.MetadataBinaryReader.Create(Stream stream, MetadataDirectory directory)
at Trilogy.Entities.Metadata.MetadataFileIO.ReadWorkflowData(Stream stream, Byte clientCount, MetadataDirectory directory, IFeatureAggregator featureAggregator)
at Trilogy.Entities.Metadata.MetadataFileIO.ReadFromStream(FileEntity entity, Stream stream, EncryptedPasswordKey key, TaxCycleFileReadFlags fileReadFlags)
Stack Frames:
{
[060001F4] [L_000000A5] at System.IO.Compression.dll, System.IO.Compression.Inflater::Inflate
[060001F3] [L_00000054] at System.IO.Compression.dll, System.IO.Compression.Inflater::ReadInflateOutput
[060001E9] [L_00000039] at System.IO.Compression.dll, System.IO.Compression.Inflater::ReadOutput
[060001E8] [L_0000008A] at System.IO.Compression.dll, System.IO.Compression.Inflater::InflateVerified
[060001C7] [L_00000000] at System.IO.Compression.dll, System.IO.Compression.DeflateStream+CopyToStream::Write
[06005D01] [L_0000001C] at System.Private.CoreLib.dll, System.IO.Stream::CopyTo
[060001C3] [L_00000093] at System.IO.Compression.dll, System.IO.Compression.DeflateStream+CopyToStream::CopyFromSourceToDestination
[060001B2] [L_00000000] at System.IO.Compression.dll, System.IO.Compression.DeflateStream::CopyTo
[0600022C] [L_00000006] at System.IO.Compression.dll, System.IO.Compression.GZipStream::CopyTo
[06005D00] [L_0000000D] at System.Private.CoreLib.dll, System.IO.Stream::CopyTo
[0600198C] [L_00000050] at Trilogy.Entities.dll, Trilogy.Entities.Metadata.MetadataBinaryReader::Create
[06001969] [L_00000025] at Trilogy.Entities.dll, Trilogy.Entities.Metadata.MetadataFileIO::ReadWorkflowData
[0600197B] [L_00000097] at Trilogy.Entities.dll, Trilogy.Entities.Metadata.MetadataFileIO::ReadFromStream
}
Trilogy.Entities.FileReadMetadataException Unable to read file metadata.
Source : Trilogy.Entities
at Trilogy.Entities.Metadata.MetadataFileIO.ReadFromStream(FileEntity entity, Stream stream, EncryptedPasswordKey key, TaxCycleFileReadFlags fileReadFlags)
at Trilogy.Entities.FileEntity.ReadStream(Stream stream, TaxCycleFileReadFlags fileReadFlags, String password)
at Trilogy.Entities.FileEntity.ReadFile(String filename, FileLock fileLock, TaxCycleFileReadFlags fileReadFlags, String password)
at Trilogy.Entities.FileFactoryExtensions.FileOpen(IFileFactory fileFactory, String path, Interaction interaction, FileLock fileLock, TaxCycleFileReadFlags fileReadFlags, String password)
at Trilogy.TaxCycle.ModuleLoaderExtensions.LoadFile(IModuleLoader moduleLoader, String fileName, FileLock fileLock, Interaction interaction, GetPassword getPassword, TaxCycleFileReadFlags fileReadFlags)
at Trilogy.TaxCycle.ModuleLoaderExtensions.OpenFile(IModuleLoader moduleLoader, String fileName, FileLock fileLock, Interaction interaction, GetPassword getPassword, TaxCycleFileReadFlags fileReadFlags)
at Trilogy.TaxCycle.ViewModel.MainWindowViewModel.OpenFileInExistingWindow(MainWindow ownerWindow, Stream stream, String fileName, FileLock fileLock, Boolean addToMostRecent, Nullable`1 targetClient, TaxCycleFileReadFlags fileReadFlags)
Stack Frames:
{
[0600197B] [L_00000414] at Trilogy.Entities.dll, Trilogy.Entities.Metadata.MetadataFileIO::ReadFromStream
[0600090A] [L_00000047] at Trilogy.Entities.dll, Trilogy.Entities.FileEntity::ReadStream
[0600090E] [L_0000008E] at Trilogy.Entities.dll, Trilogy.Entities.FileEntity::ReadFile
[06000967] [L_00000008] at Trilogy.Entities.dll, Trilogy.Entities.FileFactoryExtensions::FileOpen
[06000159] [L_0000006E] at Trilogy.TaxCycle.Loader.dll, Trilogy.TaxCycle.ModuleLoaderExtensions::LoadFile
[06000158] [L_00000000] at Trilogy.TaxCycle.Loader.dll, Trilogy.TaxCycle.ModuleLoaderExtensions::OpenFile
[06000A28] [L_0000006A] at TaxCycle.dll, Trilogy.TaxCycle.ViewModel.MainWindowViewModel::OpenFileInExistingWindow
}
I assume you mean the Client Manager log files? I have zipped up all the ones with a date modified of 2024-09-16, and emailed them as requested. The zip file is password protected - password is your name.
I’m not sure what you mean by “tag” you, but I put your name in both the subject and body of the email.
Thank you, engineering is taking a look at the exception above and the log files you shared. If we need anything else, I will reach out via email.