My first signature worked perfectly for a T2 return; however, my second attempt for a 2019 T1 file did not work at all. I did have a typo in one of the emails which I corrected in taxfolder and tried to resend the document. The issue was the client never got the message. Maybe taxfolder was continuing to use the old email address rather than the one I corrected in Taxfolder so I decided to delete the package and resend the request from Taxcycle but I got an error in Taxcycle. Could be because the job already existed and was not complete? The spouse who received the package click to sign the agreement was asked for four digits of phone and code but never received a code to her phone.
I have not looked but do you have a step by step document from the clients point of view so i can talk them through this. I could create my own but i am a little busy at the moment.
Could be the clients in this circumstance as well