I have noticed this year that when I drop an email with images (jpg) into DoxCycle the resulting import is huge on the screen compared to other documents scanned in. I am certain it was not like this last year.
If I save the image from the email first the result is an acceptable size.
Can anyone provide some insight or suggestions on how to fix this?
I’m finding even if I save the images it’s resulting in huge images and I have to go and print to pdf and change the settings to shrink to fit page and then reupload. Giant pain to do. Not sure what changed as this has not been an issue in prior years.
Yah - it has…I’ve had quite a few like that over the years. Mostly taken on phones IIRC, but for sure not exclusively so.
For sure, I’ve had a couple one offs here and there for png and jpgs but nothing like this year
Well I guess I’m relived it not just a me problem. I agree with @AlbertaEFileT it’s definitely an issue this year already. Even just a couple of minutes extra on a file will add up quickly.
I have made a note of this issue and will put it in the pipeline. Unfortunately, the fix is potentially risky at this time of year and so it will most likely get deferred until after this tax season. Hoping other community members can chime in here so we can gauge the severity of this issue.
While I recognize this is not ideal, as a possible work-around, I was able to quickly adjust the size for multiple JPG files by doing the following:
Drag and drop your multi-page PDF into DoxCycle or click the Import button. JPGs show as a smaller size.
Thanks for the temporary fix, does importing work better I find it sometimes helps when a drag and drop is large direct form an email attachment.
Either way I would gauge fairly severe and now is the time to fix before we get into the thick of tax season. I find DoxCycle indispensable for posting medical and donations.
I have found the issue to also come up with certain PDF which look like they were created by taking a picture (snap to PDF). It doesn’t seem to be file size related since other PDFs in the file were as large.
Came across this yesterday too. Getting quite annoying to have to keep fixing stuff like that lol.
Just came into the community to see if this was new or that we were shrinking them in Adobe before uploading. Is there a way to set image size for all of Doxcycle?
Chiming in with the same problem - thought I’d forgotten a step since so many of the images are all way out of proportion with the posting box, so came here to check. My first year using TaxFolder, so I was afraid it was something to do with how files were downloaded there, but sounds like it’s a universal thing regardless of where the files come from. I agree it is slowing down the process considerably to have to keep resizing things.
Hey all, I have logged this issue and passed it to engineer. Looks like we may be planning one more DoxCycle release so hoping we can fix it before the end of the month.
Great news, thanks Sarka! What a fab team you guys have.
Happy to hear we might get a solution!
What are the chances we can get a rotate multiple documents function? I am finding this year more than others that the whole document is coming in sideways.
I posted a couple other issues. Hopefully they can be added.
Would be nice if it recognized a RC210.
We will only have time to improve the JPG/PDF scaling issue before we need to pause releases to avoid the possibility of introducing a new bug at the height of tax season.
@Arliss Can you point me to where you posted the other issues?
@sarka was the Known issue fix for Doycycle dated March 19th supposed to fix this problem?
I did the uninstall reinstall, but still had the same issue today.
Didn’t change anything for me either.