I am receiving a strange error and have no idea where it is coming from. There is nothing in TaxCycle that makes me think this should exist. There are no overrides, everything is filled in correctly, it does not seem to be an error with a slip, but rather with the summary itself.
Anyone else?
What am I missing???
EDIT: Cross Posted in SLIPS because I didn’t know if EFILE was applicable when technically only T1, T2, and T3 are part of the EFILE program.
Well we did have another CRA update so they likely changed something again. Must be tough trying to keep up as a software developer.
Had the same thing but it appears that for some reason a few of my T4
files have RC0001 in the client BIN this year. Pulled forward from
last year but somehow the BIN was different, Checked the BIN, changed
to RP0001 and worked like a charm
I am getting the same error as @CGLtax on every T4 transmission that I try to file today.
The client account number properly has the RP0001 in all of them.
I can 't understand what the problem is.
Everything worked fine last week.
Today it’s a complete disaster.
I tried updating the software to today’s version but no change.
@CGLtax & @snoplowguy can you both please send us an email to info@taxcycle.com, that way we can help get to the bottom of the T4 issue
thanks
Aaron
We are having this issue as well.
Thanks @aaron.doucet.cpa
I did not email info@taxcycle.com, but I did upload some files to the file sharing link you gave me.
I just got the same error. I have filed a few T4s without issue this morning. Not sure why this one is different.
Update - crosspost
What I originally mentioned last week is happening on the T4 SUMMARY not the slips - and there was no extra blank space or invalid characters.
I do note that if you do not have a “Care Of” address entry, there is a blank row on the T4 Summary page in the software but this cannot be removed.
UPDATE EDIT: I do note that there is no option to have the date filled in on filing like we do on the T183 “Use the Signing date entered on the Info Worksheet (or the current date if blank)”
Could this be the issue?
Also note that the T5 for the same client filed with no issues, and there was no date entered - but there is also no “care of” line on the T5 Summary
I did notice one troubleshooting that may or may not be relevant:
There were two T4 Summaries printing - Summary of Remuneration is one, and then Summary of Remuneration paid for reduced EI is another.
I had to change the T4Summary print options to “When used, show in set and select for print” instead of “Always show in set and select for print”. The latter was creating another T4Summary printed for the reduced EI even when it was blank.
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