That second change you mention has been around for a month or more now I believe. I find sometimes though one or more do not show there. An example is sometimes there is no “Income tax” listed to pick.
I was hoping this update would solve something for me but alas, it did not.
I still show 2 unread messages in my mail, but in going through every year and possible combinations, everything is read. The bottom of each section always shows 0 unread, while the main heading indicates 2 unread.
Makes me worry there somehow is a review out there in cyberspace that nobody but the CRA is aware of.
If anyone else has this problem I would be interested to hear about it. CRA has created a ticket regarding the issue but they still cannot tell me if in fact there is some other mail that has not been dealt with.
I’ve had this situation with a client of mine. We had filed their adjustment request 3 months ago however it was showing on the CRA system as being processed but with no dates. When I viewed their unread messages, there was a phantom mail. It drove me nuts because I was getting worried that the client might have received something in their mailbox but they hadn’t. I then sent a service complaint where the complaint officer was able let me know that there was indeed a “hidden ghost mail.” They were able to fix it on their end but still, it was quite infuriating.
I managed to find the client online mailbox, since it no longer appears under “correspondence” on the main page (??!!), but does anybody know where they hid the “change return” feature?
