This is a user forum. Sys admin here tries to keep people abiding with the forum rules, principally be polite to others. Not technical problems.
Technical support opens tomorrow morning. You can call them - they are very responsive during office hours.
Alternatively, email support is available.
While staff do monitor this forum, technical support does not normally respond to user forum questions. You would be well served by calling tomorrow.
I have tried to give you a possible solution. You did not accept it, which you have the right to do. I doubt you will get something better until tomorrow when support is available and you either call or email them.
But, when you get the solution, please share it here. I would like to know.