I am running into a very strange problem when exporting client letters from TaxCycle to PDF. Sometimes, there are errors in the PDF when the document contains a ligature (such as ti or fi). The PDF will display garbage ASCII symbols between the ti letters or, in extreme circumstances, letters or even whole words will overlap. This can be fixed by manually editing the PDFs afterward, but it’s an issue that shouldn’t be happening in the first place.
And the key word is sometimes. The only consistency I’ve found so far is that this has exclusively happened on my boss’ computer, and not my own. And even then, this does not happen 100% of the time. Just now, when I tried to export a client letter so I could show you an example of the glitch, all of a sudden the ligatures started appearing normally again. (And because the issue has suddenly fixed itself, I wasn’t able to test if the problem persisted with serif fonts as well as sans-serif. Before that happened, though, I confirmed that the issue was present with both Garamond and Calibri.)
If I run into this issue again, I will reply to this thread with a picture showing what it looks like. I can only speculate if this is a problem with TaxCycle’s word processor, Adobe Acrobat, or Acrobat Distiller…and now the problem isn’t even consistent, nor can I replicate it at will. I don’t get what’s going on.
