CRA Service Improvement - Public Consultation 2019-04-23 to 2019-06-18

Online consultation

We invite you to have your say with this consultation tool.

Participate now

Please select the topics below that interest you to provide your feedback.

An Ongoing Discussion

We will publish the findings from the consultations on this site and on in November 2019 and, if you opt in, we will notify you when new content is posted.

Tell us about your service experience with the Canada Revenue Agency

Tell us about your experience with us—how can we improve our service so that we are meeting your needs?

Tell us what you think about our service improvements so far

As we listen, learn, and challenge ourselves to do better, we are making improvements to give Canadians the type of service that they expect. Tell us what you think.

Tell us about our future direction

Now that you may be aware of some of our changes, we want to know if you think we are heading in the right direction to improve service to you.

Canada Revenue Agency launches public consultations as part of its commitment to improve service

News release

April 23, 2019 Ottawa, Ontario Canada Revenue Agency

The Canada Revenue Agency (CRA) is listening to Canadians, changing how it works, and improving the services it offers.

Today, as part of its ongoing efforts to improve the client experience for individuals who interact with us, the CRA launched public consultations that allow Canadians across the country to highlight opportunities of how the CRA can improve its services. Public consultations will include an online consultation that will be available from April 23 to June 18, 2019, where Canadians can provide feedback.

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