CRA not signing to accept registered mail sent by taxpayer

Hello everyone! On June 3, the client mailed some documents (death certificate, will, and other documents) to the CRA office in Winnipeg. They were sent by Canada Post registered mail to ensure that CRA received them. The Canada Post tracker shows that since June 6, the item has been on hold at the recipient’s (CRA’s) request in Winnipeg. This is for being authorized as a representative on a deceased person’s CRA account

What specific steps or actions do you recommend in this situation aside from calling a CRA agent for an explanation? Should we just wait for CRA to sign for the delivery?

Upload via RAC?

I was going to say the same.

I just did this today for a client. You don’t have to be an authorized rep to do this, you just click the link on the left menu pane under mail.