Has anyone used the new “call back” service described here?
I’ve been trying to get through to a live agent (via 1-800-959-5525, option 6) since last week. Every time I have called, the estimated wait time has been over an hour, so I gave up and tried later. But, when I called this morning, the estimated wait time was “30 to 45 minutes”. I was going to wait, but then there was a message that I could get a call back! I opted for that - acknowledged my phone number, etc. Two hours later, I still did not get a call back, so I called again. This time the estimated wait time was 1.5 - 2 hours, and NO message about the optional call-back!
I’m thinking this new feature is doing the opposite of what it should be. It should be giving the option for a call-back if the wait time is MORE than xx time. Is anyone else seeing this?
I’m trying to report this to CRA, and used the online comment form on the CRA website, but have received emails back saying, “You have contacted Service Canada…”, and then they direct me contact CRA.
The only other thing I can find on the CRA website, about how to report this, is to use an RC-193 form:
Gotta love bureaucracy, huh? And, I still haven’t got a call back - now 3.5 hours later…