Account locked out

Client just contacted me to tell me he got a message “Account Locked Out”

Is there anything I can do on my end to unlock his account?

They will get this when they have entered an incorrect password multiple times. The account will automatically unlock after about 10 minutes and they can try a password reset then.

1 Like

Thank you, I figured as much, but you know clients “Oh I didn’t enter in the wrong password and I only tried it a few times”

Thanks again