I did leave out one huge thing, of course.
The US has no national sales tax. The CRA administers the GST/HST. Your argument assumes they only handle income taxes, which is untrue.
Regardless of all this, Mr Champagne said they must do better and we agree.
keep digging. For all the additional staff, that should not be any stress.
You know when CRA fell apart? It was during Covid. Of course they shoveled out the bucket fulls of Covid relief, but ever since then their income and sales tax service has dropped off the cliff. Before March 2020 CRA service was second to none, and the IRS was horrible. Since then CRA is way behind the IRS.
Back before Covid, it was unheard of to have response times on T1ADJ and PAR of over a year. Now it is common place. We have to file Notices of Objection for the sole reason to protect a client’s interest, simply because a T1ADJ has not been acted on, or PAR is dragging its heels…
Going to get myself in trouble with this one, but is it because so many are still ‘working’ (wink wink) from home?
Full time employment means 2,000 hours per year. So, one CRA employee per 760, means they spend 3 hours per average return… Somehow, that sounds unrealistic…
The work from home thing is really meant for more experienced people as junior staff would not have the necessary training. If one goes back to the HR stuff, one understands why you have people grouped together.
CRA is not training staff like watching a KungFu movie and asking you to fight after the video.
Not really. The vast majority of those returns are processed by the CRA’s software systems - never looked at by a human.