I’m on year 2.5 of waiting for CRA to fix their own math mistake on a review they initiated. I hate hate hate that they have turned me into an “our government is out to get us” person but it’s hard not to think that after 10 years of working reviews and audits.
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Yup.. another one of those.. How is this possible ??? stories… ICK.
We all have them; not everyone bothers to mention it.
I am certain if we all contributed our stories we could have a series of Novels each one scary than the previous.
I truly wish there was a solution on the horizon. I just don’t know what the heck to do sometimes… it is exasperating!
I assume everyone read the notice from CRA about the shutdown from Aug.29 - Sept.2 or 3. Data centre migration, you say? I’d say our Doomsday Clock is about to hit midnight on Sept.3 when absolutely nothing works.
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Yuppers… I am on holiday the week before so I expect to Power thru every single possible thing I can before it implodes
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I am with you, the sheer incompetence of CRA the past few years has become costly to taxpayers.
Did I read yesterday that Carney gave the CRA 100 days to fix their poor call centre performance? What’s he going to do when they don’t? Once had a client who fired everybody every 5 years and made them reapply for their old jobs. Kept people on their toes.
Also, I checked yesterday on a client’s T1 Adjustment request. The tracking window said “Tracking Stopped.” Why? What now?
Great question: What if they don’t - no consequences were posted.. It is about time to replace Mr. Hamilton. Every time the CRA requests more info they give you 30 days to respond - I firmly believe that this should work both ways. For my last inquiry about a mission payment - which was submitted but allocated to installments - took 19 month and about 12 written and/or uploaded information including a copy of the actual cashed cheque, to get resolved. This is totally unacceptable, not to mention the time and money involved. I also believe that the public should have access to the tax centres to speak with an agent directly instead of wasting time and money on correspondence,
Nope - it was the Finance Minister (Champagne - aptly named IMO).
Regardless, I doubt if it will work. I’d say, go back 50 years and give us direct lines to the local CRA employees who can help. Call the right number for a given class of problems and get a solution then and there. It worked in the ‘70’s.
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Or office 2 doors away from the DTO. Walk over, take a number, see an agent who either solved it or referred me upstairs to the person who would. That was early 90’s.
I’d be happy with the early 2000’s where I could actually reach an agent without waiting on hold most of the time, and if they didn’t know the answer it could be immediately escalated to someone who would.
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#epicfail #epicfail (had to type twice as replies require 10 characters)
I have been on calls with CRA with dogs barking in background, spouses screaming, kids screaming, TV and radio in background, doors slamming….. etc. Let that sink in….. Our tax dollars hardly working…..
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That’s when I worked there…PubInfo (as it was then known) had high-quality standards and it wasn’t just lip-service. I moved from there to Audit and Appeals and oftent handled complex queries for floor/front-line staff.
By comparison the current crew at GE barely know anything.
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Where do I sign…? Where is the “share” link?
Absolutely absurd target completion date, wow!
This is one of two adjustments requested at the same time. Both included a reduction of business expenses that were over claimed and CCA adjustments to take advantage of immediate expensing. One had a relatively small refund and the second one large. The small refund was assessed immediately and the larger one now says one year to process, (the completion date actually was extended from a first date of about June 2026). I have had it…
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I have a T1 online adjustment filed in mid-June ‘25 to add ONE medical receipt (for about $30K of long term care costs). I called in September and was told that they had deemed this a “complex adjustment” and the service standard for that was the second week of June 2026. The adjustments and processing reviews have just gone wild! I don’t have much faith in CRA when something like this is a complex adjustment. But at least they answer the phone faster.
I requested a payment be moved from non-reporting to a gst account. 150 days for them to do it, I was quoted.
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