# TaxFolder Internal Server Error

**URL:** https://www.protaxcommunity.com/t/taxfolder-internal-server-error/4434
**Category:** TaxFolder
**Created:** [March 31, 2021, 3:48pm UTC](https://www.protaxcommunity.com/t/taxfolder-internal-server-error/4434 "2021-03-31T15:48:26Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)
#### Post date: [March 31, 2021, 3:48pm UTC](https://www.protaxcommunity.com/t/taxfolder-internal-server-error/4434/1 "2021-03-31T15:48:26Z")

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Anyone experiencing any issues in logging into TaxFolder? I get internal server error in Firefox, Chrome and Edge?

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### Author: ![darlene](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@darlene](https://www.protaxcommunity.com/u/darlene)
#### Post date: [March 31, 2021, 3:56pm UTC](https://www.protaxcommunity.com/t/taxfolder-internal-server-error/4434/2 "2021-03-31T15:56:41Z")

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It should be back up and running shortly. Sorry for the inconvenience.

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### Author: ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)
#### Post date: [March 31, 2021, 3:58pm UTC](https://www.protaxcommunity.com/t/taxfolder-internal-server-error/4434/3 "2021-03-31T15:58:20Z")

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Thank you for the update. Do you know if it is down for clients as well?

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### Author: ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)
#### Post date: [March 31, 2021, 4:00pm UTC](https://www.protaxcommunity.com/t/taxfolder-internal-server-error/4434/4 "2021-03-31T16:00:08Z")

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Its back up on my end.

Thank you for the quick action

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### Author: ![sarka](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/sarka/32/2667_2.png) [@sarka](https://www.protaxcommunity.com/u/sarka)
#### Post date: [March 31, 2021, 4:59pm UTC](https://www.protaxcommunity.com/t/taxfolder-internal-server-error/4434/5 "2021-03-31T16:59:04Z")

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We are working on adding additional resource handling to help TaxFolder better handle the current load. In the interim, we have put some temporary measures into place to ensure the site does not have any significant down time.

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### Author: ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)
#### Post date: [April 1, 2021, 9:32pm UTC](https://www.protaxcommunity.com/t/taxfolder-internal-server-error/4434/6 "2021-04-01T21:32:59Z")

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2021-04-01 TaxFolder down again. Now I am getting server not found. And I can’t log in. This is getting very frustrating.

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### Author: ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)
#### Post date: [April 1, 2021, 9:35pm UTC](https://www.protaxcommunity.com/t/taxfolder-internal-server-error/4434/7 "2021-04-01T21:35:54Z")

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It is back up again now. It is frustrating as I am walking a client through the process and TaxFolder stops working. Hopefully all the kinks get figured out before it gets even more busier

Spoke to soon. I am into the dashboard and when clicking a name it has loading content and then after a few seconds it says error.