# Taxfolder: Deleting clients

**URL:** <https://www.protaxcommunity.com/t/taxfolder-deleting-clients/4369>\
**Category:** Bug Reports\
**Created:** [March 18, 2021, 3:50pm UTC](https://www.protaxcommunity.com/t/taxfolder-deleting-clients/4369 "2021-03-18T15:50:29Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![cory](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/cory/32/1073_2.png) [@cory](https://www.protaxcommunity.com/u/cory)\
**Post date:** [March 18, 2021, 3:50pm UTC](https://www.protaxcommunity.com/t/taxfolder-deleting-clients/4369/1 "2021-03-18T15:50:30Z")

</div>

Has there been any progress to correct the issue of when the preparer deletes a client, is unable to set them back up or recover the client? But the account still exists for the client?

---

<div class="post-metadata">

**Author:** ![cory](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/cory/32/1073_2.png) [@cory](https://www.protaxcommunity.com/u/cory)\
**Post date:** [March 18, 2021, 5:11pm UTC](https://www.protaxcommunity.com/t/taxfolder-deleting-clients/4369/2 "2021-03-18T17:11:21Z")

</div>

I am going to expand on this:

We are missing a client. The client account is not in TaxFolder. We did set it up, we get an error that the account has been set up, but we can not find it. And yet, we know we did not delete it because there is no way to delete a client account.

---

<div class="post-metadata">

**Author:** ![sarka](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/sarka/32/2667_2.png) [@sarka](https://www.protaxcommunity.com/u/sarka)\
**Post date:** [March 18, 2021, 6:04pm UTC](https://www.protaxcommunity.com/t/taxfolder-deleting-clients/4369/3 "2021-03-18T18:04:05Z")

</div>

> [@cory](#):
>
> We are missing a client.

It sounds like the client may have been deleted at some point before we disabled this option. If you send me an email [info@taxfolder.com](mailto:info@taxfolder.com) with the client’s email address I can look at restoring the account for you.

---

<div class="post-metadata">

**Author:** ![cory](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/cory/32/1073_2.png) [@cory](https://www.protaxcommunity.com/u/cory)\
**Post date:** [March 18, 2021, 10:49pm UTC](https://www.protaxcommunity.com/t/taxfolder-deleting-clients/4369/4 "2021-03-18T22:49:30Z")

</div>

> [@sarka](#):
>
> It sounds like the client may have been deleted at some point before we disabled this option. If you send me an email [info@taxfolder.com](mailto:info@taxfolder.com) with the client’s email address I can look at restoring the account for you.

Sent, thanks!