# TaxCycle Sign-in Issue (screenshot attached)

**URL:** <https://www.protaxcommunity.com/t/taxcycle-sign-in-issue-screenshot-attached/12599>\
**Category:** Bug Reports\
**Created:** [July 22, 2026, 4:54pm UTC](https://www.protaxcommunity.com/t/taxcycle-sign-in-issue-screenshot-attached/12599 "2026-07-22T16:54:11Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![katy.takaoka](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/katy.takaoka/32/4022_2.png) [@katy.takaoka](https://www.protaxcommunity.com/u/katy.takaoka)\
**Post date:** [July 22, 2026, 4:54pm UTC](https://www.protaxcommunity.com/t/taxcycle-sign-in-issue-screenshot-attached/12599/1 "2026-07-22T16:54:11Z")

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Hello all! I installed the update 16.0.63710.0 yesterday, and since then I have not been able to sign in. My password is correct as I’m able to sign into TaxFolder and this forum without issue. I have restarted my computer several times. Anyone else experiencing this or know how to fix it?

Thanks!

 ![image](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/2X/9/9f9678f47bbfd43df0ffe17dce5fda4dddcb5ecd.png)

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**Author:** ![aaron.doucet.cpa](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/aaron.doucet.cpa/32/4089_2.png) [@aaron.doucet.cpa](https://www.protaxcommunity.com/u/aaron.doucet.cpa)\
**Post date:** [July 22, 2026, 7:31pm UTC](https://www.protaxcommunity.com/t/taxcycle-sign-in-issue-screenshot-attached/12599/2 "2026-07-22T19:31:02Z")

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@katy.takaoka could you please send us an email, we want to initiate some additional support to look into this with you.

Thank you

Aaron

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**Author:** ![katy.takaoka](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/katy.takaoka/32/4022_2.png) [@katy.takaoka](https://www.protaxcommunity.com/u/katy.takaoka)\
**Post date:** [July 22, 2026, 7:43pm UTC](https://www.protaxcommunity.com/t/taxcycle-sign-in-issue-screenshot-attached/12599/3 "2026-07-22T19:43:27Z")

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Thanks Aaron! I actually sent an email about it yesterday at 8:30am Mountain. 😃

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**Author:** ![tptservices13](https://avatars.discourse-cdn.com/v4/letter/t/bcef8e/32.png) [@tptservices13](https://www.protaxcommunity.com/u/tptservices13)\
**Post date:** [August 10, 2026, 11:24pm UTC](https://www.protaxcommunity.com/t/taxcycle-sign-in-issue-screenshot-attached/12599/4 "2026-08-10T23:24:52Z")

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Yes i had the same issue and it appears to have dissappeared. i now have an issue with no pointer just a dot for my mouse pointer and i am frustrated beyond I’ve asked for help 10 days ago and now im still waiting for someone to tell me how to correct this or is it a glitch with both windows and tax cycle. everything was fine until the new update for tax cycle .

Jeannette Guy-St. Jean  
705-896-0505  
The Personal Touch Services  
[tptservices13@icloud.com](mailto:tptservices13@icloud.com)

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**Author:** ![Nezzer](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/nezzer/32/3845_2.png) [@Nezzer](https://www.protaxcommunity.com/u/Nezzer)\
**Post date:** [August 13, 2026, 12:42am UTC](https://www.protaxcommunity.com/t/taxcycle-sign-in-issue-screenshot-attached/12599/5 "2026-08-13T00:42:30Z")

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I’ve had that issue where the mouse pointer is just a dot - it happened to me 10 or 15 years ago, and I don’t remember what was the cause or the fix, but I wasn’t using TaxCycle at the time, so I am sure it is not a TaxCycle issue. Might be corrupt windows kernel files, or a bad video card or video driver. I’d start there.