# T4 Internet Issues

**URL:** <https://www.protaxcommunity.com/t/t4-internet-issues/6544>\
**Category:** Bug Reports\
**Created:** [February 13, 2023, 8:23pm UTC](https://www.protaxcommunity.com/t/t4-internet-issues/6544 "2023-02-13T20:23:59Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![snoplowguy](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/snoplowguy/32/2535_2.png) [@snoplowguy](https://www.protaxcommunity.com/u/snoplowguy)\
**Post date:** [February 13, 2023, 8:23pm UTC](https://www.protaxcommunity.com/t/t4-internet-issues/6544/1 "2023-02-13T20:23:59Z")

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I was in the process of internet filing a set of T4’s today and something must have glitched during the transmission. The log file says Attempted to transmit T4 Internet data then the next item says The status of T4 internet transmission attempt is unknown. Neither a successful or rejected response was received.

Whatever may have happened during transmission is not really the issue;

The problem I am having is when I go back into the Transmit section of the T4’s, the light blue link that says “Dismiss and start again” is a completely dead link; meaning when I click on that it does nothing.

Since the “Dismiss and start again” link doesn’t work is there a way I can manually clear the transmission attempt and actually file these T4 slips or do I need to redo all of the T4’s from start?

![T4 Internet](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/2X/3/302b5d6f48bd0198f8f7583af785152b2288d3e9.jpeg)

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**Author:** ![Rein](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rein/32/1083_2.png) [@Rein](https://www.protaxcommunity.com/u/Rein)\
**Post date:** [February 13, 2023, 8:36pm UTC](https://www.protaxcommunity.com/t/t4-internet-issues/6544/2 "2023-02-13T20:36:25Z")

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I had something similar a few days ago and then resubmitted.  
Got a call from CRA today telling me they received it twice.

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**Author:** ![snoplowguy](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/snoplowguy/32/2535_2.png) [@snoplowguy](https://www.protaxcommunity.com/u/snoplowguy)\
**Post date:** [February 13, 2023, 9:47pm UTC](https://www.protaxcommunity.com/t/t4-internet-issues/6544/3 "2023-02-13T21:47:04Z")

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The problem I’m having is I can’t resubmit.  
The “Dismiss and start again” link doesn’t work.

CRA have confirmed they did not receive the transmission.

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**Author:** ![rsterling](https://avatars.discourse-cdn.com/v4/letter/r/b5e925/32.png) [@rsterling](https://www.protaxcommunity.com/u/rsterling)\
**Post date:** [February 13, 2023, 10:21pm UTC](https://www.protaxcommunity.com/t/t4-internet-issues/6544/4 "2023-02-13T22:21:42Z")

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Just call Taxcycle, well Zero and let us know the solution should in case we have the same issue.

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**Author:** ![leanne](https://avatars.discourse-cdn.com/v4/letter/l/9e8a1a/32.png) [@leanne](https://www.protaxcommunity.com/u/leanne)\
**Post date:** [February 16, 2023, 9:52pm UTC](https://www.protaxcommunity.com/t/t4-internet-issues/6544/5 "2023-02-16T21:52:34Z")

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Any solution on this? I am having the same issue … so frustrating!

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**Author:** ![snoplowguy](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/snoplowguy/32/2535_2.png) [@snoplowguy](https://www.protaxcommunity.com/u/snoplowguy)\
**Post date:** [February 17, 2023, 1:18am UTC](https://www.protaxcommunity.com/t/t4-internet-issues/6544/6 "2023-02-17T01:18:52Z")

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I did not find a solution, downloading the newest version of TaxCycle did not help.

Although I shouldn’t have had to, the most expedient workaround for me was to delete the file and completely redo that set of T4’s. 😒

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**Author:** ![CGTax](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@CGTax](https://www.protaxcommunity.com/u/CGTax)\
**Post date:** [February 18, 2023, 2:53am UTC](https://www.protaxcommunity.com/t/t4-internet-issues/6544/7 "2023-02-18T02:53:21Z")

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I’m having intermittent issues transmitting too.

@snoplowguy did you try unlocking the file? TaxCycle seems to bar you from dismissing those messages if the file is locked.

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**Author:** ![snoplowguy](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/snoplowguy/32/2535_2.png) [@snoplowguy](https://www.protaxcommunity.com/u/snoplowguy)\
**Post date:** [February 19, 2023, 11:00pm UTC](https://www.protaxcommunity.com/t/t4-internet-issues/6544/8 "2023-02-19T23:00:01Z")

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The file is not locked.  
As I mentioned, the clickable link that says “Dismiss and start again” is a completely dead link.