# Statement of Account - Personal - not working? **URL:** \ **Category:** Uncategorized\ **Created:** [October 22, 2025, 8:52pm UTC](https://www.protaxcommunity.com/t/statement-of-account-personal-not-working/11455 "2025-10-22T20:52:46Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![dawna777](https://avatars.discourse-cdn.com/v4/letter/d/47e85d/32.png) [@dawna777](https://www.protaxcommunity.com/u/dawna777)\ **Post date:** [October 22, 2025, 8:52pm UTC](https://www.protaxcommunity.com/t/statement-of-account-personal-not-working/11455/1 "2025-10-22T20:52:46Z")
Anyone else having this issue? When I go to a clients account, statement of account, there is a dropdown for account type. This is a mandatory field but there are no available options in the dropdown therefore I cannot view the account. ---
**Author:** ![jhd.hemeon](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jhd.hemeon](https://www.protaxcommunity.com/u/jhd.hemeon)\ **Post date:** [October 22, 2025, 9:38pm UTC](https://www.protaxcommunity.com/t/statement-of-account-personal-not-working/11455/3 "2025-10-22T21:38:34Z")
Things are getting worse, for sure. I have a problem with the Notice of Assessment, but only for random clients. I can view the pdf on screen, but if I try printing, or saving, the result is a 4 page document with 1 or 2 rows of tiny print at the top of each page. I’ve tried saving as Adobe pdf, printing to my default printer, and printing to Adobe pdf. Same result, regardless. The auditor general says callers to the CRA call centres are getting the wrong advice 83% of the time. Surprised, but not surprised. ---
**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\ **Post date:** [October 22, 2025, 11:09pm UTC](https://www.protaxcommunity.com/t/statement-of-account-personal-not-working/11455/4 "2025-10-22T23:09:06Z")
I concur….. ---
**Author:** ![mgbtax](https://avatars.discourse-cdn.com/v4/letter/m/e79b87/32.png) [@mgbtax](https://www.protaxcommunity.com/u/mgbtax)\ **Post date:** [October 23, 2025, 12:22am UTC](https://www.protaxcommunity.com/t/statement-of-account-personal-not-working/11455/5 "2025-10-23T00:22:06Z")
If you go back to the previous window then back to the search for a statement of account the drop down should work, it has been working this way for me for months. ---
**Author:** ![grangers2016](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@grangers2016](https://www.protaxcommunity.com/u/grangers2016)\ **Post date:** [October 23, 2025, 4:23pm UTC](https://www.protaxcommunity.com/t/statement-of-account-personal-not-working/11455/6 "2025-10-23T16:23:16Z")
You are not alone > **[I just had someone ask me about CRA statements of account in Rep a client for...](https://www.linkedin.com/posts/hugh-neilson-fcpa-fca-tep-3547b82b_i-just-had-someone-ask-me-about-cra-statements-activity-7386824537247715328-cPIO?utm_source=share&utm_medium=member_desktop&rcm=ACoAACdIdUYB0lEf6r6p2RqJ94YRNyfQZbHkl0Y)** > > I just had someone ask me about CRA statements of account in Rep a client for personal clients. Sounds like they have been unable to get one for a couple of days. Is anyone else having this problem? > > Canada Revenue Agency - Agence du revenu du... ---
**Author:** ![Rein](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rein/32/1083_2.png) [@Rein](https://www.protaxcommunity.com/u/Rein)\ **Post date:** [October 23, 2025, 5:02pm UTC](https://www.protaxcommunity.com/t/statement-of-account-personal-not-working/11455/7 "2025-10-23T17:02:22Z")
I have a problem seeing mail in Chrome. But can see them in Microsoft Edge. ---
**Author:** ![Nezzer](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/nezzer/32/3845_2.png) [@Nezzer](https://www.protaxcommunity.com/u/Nezzer)\ **Post date:** [October 23, 2025, 7:02pm UTC](https://www.protaxcommunity.com/t/statement-of-account-personal-not-working/11455/8 "2025-10-23T19:02:31Z")
> [@Rein](#): > > mail in Chrome Clear your cache & cookies and restart Chrome. If you don’t want to clear ALL cookies, just clear the ones related to the CRA website. I’ve identified 7 different URLs for the CRA RAC website - I’m guessing 7 different servers? So if you clear only the one you’re currently logged in to, there’s no guarantee it will be the same server you get the next time. ---
**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\ **Post date:** [October 23, 2025, 8:07pm UTC](https://www.protaxcommunity.com/t/statement-of-account-personal-not-working/11455/9 "2025-10-23T20:07:22Z")
It seems to be working for the first time this week, at least for me now, and I didn’t do anything different. ---
**Author:** ![Rein](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rein/32/1083_2.png) [@Rein](https://www.protaxcommunity.com/u/Rein)\ **Post date:** [October 23, 2025, 9:11pm UTC](https://www.protaxcommunity.com/t/statement-of-account-personal-not-working/11455/10 "2025-10-23T21:11:49Z")
Thanks Nezzer. I’ll try that.