# Scansnap intermittent to Doxcycle

**URL:** <https://www.protaxcommunity.com/t/scansnap-intermittent-to-doxcycle/8034>\
**Category:** DoxCycle\
**Created:** [March 15, 2024, 4:01am UTC](https://www.protaxcommunity.com/t/scansnap-intermittent-to-doxcycle/8034 "2024-03-15T04:01:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chris.madarasz](https://avatars.discourse-cdn.com/v4/letter/c/ea666f/32.png) [@chris.madarasz](https://www.protaxcommunity.com/u/chris.madarasz)\
**Post date:** [March 15, 2024, 4:01am UTC](https://www.protaxcommunity.com/t/scansnap-intermittent-to-doxcycle/8034/1 "2024-03-15T04:01:08Z")

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Scansnap will sometimes scan to an open Doxcycle anccount and other times it will try to open a new Doxcycle file. I recently installed a new scanner that will work once and then will try to open a new file. Any idea why this is happening ?

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**Author:** ![Elizabeth](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/elizabeth/32/2588_2.png) [@Elizabeth](https://www.protaxcommunity.com/u/Elizabeth)\
**Post date:** [March 15, 2024, 8:55pm UTC](https://www.protaxcommunity.com/t/scansnap-intermittent-to-doxcycle/8034/2 "2024-03-15T20:55:26Z")

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I’ve passed this onto our engineering team to see if they an reproduce the issue.