# RAC Mail Down? **URL:** \ **Category:** EFILE\ **Created:** [November 20, 2023, 7:17pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492 "2023-11-20T19:17:31Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anitaval](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/anitaval/32/2625_2.png) [@anitaval](https://www.protaxcommunity.com/u/anitaval)\ **Post date:** [November 20, 2023, 7:17pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/1 "2023-11-20T19:17:31Z")
Is anyone else unable to access clients’ mail in RAC? This is the error code: “CC-458: This service is not available at this time. Please try again later.” Just curious to see if others are experiencing this. ---
**Author:** ![paul](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@paul](https://www.protaxcommunity.com/u/paul)\ **Post date:** [November 20, 2023, 7:23pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/2 "2023-11-20T19:23:25Z")
Yes…I get the same. ---
**Author:** ![AlbertaEFileT](https://avatars.discourse-cdn.com/v4/letter/a/3da27b/32.png) [@AlbertaEFileT](https://www.protaxcommunity.com/u/AlbertaEFileT)\ **Post date:** [November 20, 2023, 8:32pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/3 "2023-11-20T20:32:41Z")
Yes but only on personal accounts. Mail showing up fine for business numbers. So weird. ---
**Author:** ![gamborg](https://avatars.discourse-cdn.com/v4/letter/g/edb3f5/32.png) [@gamborg](https://www.protaxcommunity.com/u/gamborg)\ **Post date:** [November 20, 2023, 8:47pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/4 "2023-11-20T20:47:44Z")
**_I could not get in earlier, but just got in now. Totally perplexed. A client died in 2021 and they are looking for her 2022 income tax return??? Never had that happen before._** **_Pat Gamborg_** **_PAT’s OFFICE_** **_1354 Fed Rd._** **_Bear River NS B0S 1B0_** **_902-467-3358_** ---
**Author:** ![rachelavryl](https://avatars.discourse-cdn.com/v4/letter/r/ccd318/32.png) [@rachelavryl](https://www.protaxcommunity.com/u/rachelavryl)\ **Post date:** [November 20, 2023, 9:22pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/5 "2023-11-20T21:22:19Z")
Just had a tax client receive a request to file 2022…the letter is dated November 10th. She has a relativly simple return …T4, T4As, t4ps, rrsp ded… and always has… historically she ends up owing between $1,000 and $2,000 My guess policy changes post covid. Rachel Parlee (506) 874-3093 ---
**Author:** ![asifnana](https://avatars.discourse-cdn.com/v4/letter/a/71e660/32.png) [@asifnana](https://www.protaxcommunity.com/u/asifnana)\ **Post date:** [November 21, 2023, 1:50pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/6 "2023-11-21T13:50:07Z")
Yes down for me since Monday. I get this error Error alert CC-458: This service is not available at this time. Please try again later. ---
**Author:** ![anitaval](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/anitaval/32/2625_2.png) [@anitaval](https://www.protaxcommunity.com/u/anitaval)\ **Post date:** [November 21, 2023, 2:27pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/7 "2023-11-21T14:27:55Z")
Ok glad I’m not the only one… I’m still getting it this morning! So frustrating! ---
**Author:** ![lmanleytax](https://avatars.discourse-cdn.com/v4/letter/l/8e8cbc/32.png) [@lmanleytax](https://www.protaxcommunity.com/u/lmanleytax)\ **Post date:** [November 21, 2023, 2:57pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/8 "2023-11-21T14:57:57Z")
I just tried it and I got in fine. ---
**Author:** ![asifnana](https://avatars.discourse-cdn.com/v4/letter/a/71e660/32.png) [@asifnana](https://www.protaxcommunity.com/u/asifnana)\ **Post date:** [November 21, 2023, 3:34pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/9 "2023-11-21T15:34:19Z")
Now its not even passing this stage: The system is processing your request. This may take several minutes… ![](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/2X/8/8cac2f9f2b118b761ea5cf3032766f16919e9ce6.gif) ---
**Author:** ![GuyWhoPlaysGolf](https://avatars.discourse-cdn.com/v4/letter/g/b487fb/32.png) [@GuyWhoPlaysGolf](https://www.protaxcommunity.com/u/GuyWhoPlaysGolf)\ **Post date:** [November 21, 2023, 4:03pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/10 "2023-11-21T16:03:54Z")
Same here @asifnana It’s extremely frustrating… ---
**Author:** ![anitaval](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/anitaval/32/2625_2.png) [@anitaval](https://www.protaxcommunity.com/u/anitaval)\ **Post date:** [November 21, 2023, 4:48pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/11 "2023-11-21T16:48:40Z")
Yep me too I am completely locked out now. Put in username and password and it won’t take me past the page. ---
**Author:** ![mgbtax](https://avatars.discourse-cdn.com/v4/letter/m/e79b87/32.png) [@mgbtax](https://www.protaxcommunity.com/u/mgbtax)\ **Post date:** [November 21, 2023, 5:14pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/12 "2023-11-21T17:14:26Z")
I just tried and yes it was slow but I did get in. ---
**Author:** ![jess](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/jess/32/2703_2.png) [@jess](https://www.protaxcommunity.com/u/jess)\ **Post date:** [November 21, 2023, 5:30pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/13 "2023-11-21T17:30:56Z")
Extremely slow for me to get in, and cannot access any documents/mail since yesterday. Just get error code CC-458. ---
**Author:** ![obhorst](https://avatars.discourse-cdn.com/v4/letter/o/a88e57/32.png) [@obhorst](https://www.protaxcommunity.com/u/obhorst)\ **Post date:** [November 21, 2023, 5:32pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/14 "2023-11-21T17:32:16Z")
I got in on second try and access was normal. ---
**Author:** ![AlbertaEFileT](https://avatars.discourse-cdn.com/v4/letter/a/3da27b/32.png) [@AlbertaEFileT](https://www.protaxcommunity.com/u/AlbertaEFileT)\ **Post date:** [November 21, 2023, 5:37pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/15 "2023-11-21T17:37:35Z")
I can get into CRA but personal mail is still down for our entire firm and showing the error message, even using an incognito browser. ---
**Author:** ![rachelavryl](https://avatars.discourse-cdn.com/v4/letter/r/ccd318/32.png) [@rachelavryl](https://www.protaxcommunity.com/u/rachelavryl)\ **Post date:** [November 21, 2023, 5:54pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/16 "2023-11-21T17:54:24Z")
**Just got off the phone with CRA processing review… she said major network issues… no idea on resolution time.** ---
**Author:** ![asifnana](https://avatars.discourse-cdn.com/v4/letter/a/71e660/32.png) [@asifnana](https://www.protaxcommunity.com/u/asifnana)\ **Post date:** [November 22, 2023, 1:42pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/17 "2023-11-22T13:42:27Z")
Still down urgghh ---
**Author:** ![obhorst](https://avatars.discourse-cdn.com/v4/letter/o/a88e57/32.png) [@obhorst](https://www.protaxcommunity.com/u/obhorst)\ **Post date:** [November 22, 2023, 1:54pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/18 "2023-11-22T13:54:55Z")
After failing to get in during the afternoon, I was able to get to RAC and AFR late last night. ---
**Author:** ![AlbertaEFileT](https://avatars.discourse-cdn.com/v4/letter/a/3da27b/32.png) [@AlbertaEFileT](https://www.protaxcommunity.com/u/AlbertaEFileT)\ **Post date:** [November 22, 2023, 4:22pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/19 "2023-11-22T16:22:44Z")
I can get into RAC but personal mail continues to remain inaccessible. CRA on Twitter said they were aware and it’s been fixed as of this morning but nope, sure hasn’t. ---
**Author:** ![wem](https://avatars.discourse-cdn.com/v4/letter/w/35a633/32.png) [@wem](https://www.protaxcommunity.com/u/wem)\ **Post date:** [November 22, 2023, 4:43pm UTC](https://www.protaxcommunity.com/t/rac-mail-down/7492/20 "2023-11-22T16:43:37Z")
Personal mail worked for me this morning around 10am. [Next page](https://www.protaxcommunity.com/t/rac-mail-down/7492.md?page=2)