# RAC - changes again **URL:** \ **Category:** EFILE\ **Created:** [January 13, 2025, 5:56pm UTC](https://www.protaxcommunity.com/t/rac-changes-again/9720 "2025-01-13T17:56:44Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![SmallBizGuy](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@SmallBizGuy](https://www.protaxcommunity.com/u/SmallBizGuy)\ **Post date:** [January 13, 2025, 5:56pm UTC](https://www.protaxcommunity.com/t/rac-changes-again/9720/1 "2025-01-13T17:56:45Z")
Here we go again…the wonks at CRA are at it once more… ![image](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/2X/6/6ea8e16f3797d19795f4462a56d8b41214088b97.png) New TOS agreement that only runs on for about 5 pages… I guess we now have to select the REPID portion if we want client info. And some internal changes…for instance the below on a client T1 acount balance inquiry. ![image](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/2X/3/31072a98df65e1e3d305a3d6f7b8de6cdbc9a3bd.png) It would be good if they made FUNCTIONAL changes instead of making things “prettier”. What a crew they have there. Hah…folowed by this: “nothing” in the Access client info (ie no select boxes) and the user shows as: “undefined undefined”. Oh boy…this might be a fun day. ---
**Author:** ![GuyWhoPlaysGolf](https://avatars.discourse-cdn.com/v4/letter/g/b487fb/32.png) [@GuyWhoPlaysGolf](https://www.protaxcommunity.com/u/GuyWhoPlaysGolf)\ **Post date:** [January 13, 2025, 6:04pm UTC](https://www.protaxcommunity.com/t/rac-changes-again/9720/2 "2025-01-13T18:04:40Z")
I’m already experiencing issues with submitting T4s and T4As using rep a client. A typical Monday experience with the CRA… Why can’t they let us know beforehand that there’s going to be some major changes instead of saying that it’s a routine maintenance! ---
**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\ **Post date:** [January 13, 2025, 6:11pm UTC](https://www.protaxcommunity.com/t/rac-changes-again/9720/3 "2025-01-13T18:11:03Z")
> [@SmallBizGuy](#): > > It would be good if they made FUNCTIONAL changes instead of making things “prettier”. What a crew they have there. I couldn’t agree more. That second change you mention has been around for a month or more now I believe. I find sometimes though one or more do not show there. An example is sometimes there is no “Income tax” listed to pick. I was hoping this update would solve something for me but alas, it did not. I still show 2 unread messages in my mail, but in going through every year and possible combinations, everything is read. The bottom of each section always shows 0 unread, while the main heading indicates 2 unread. Makes me worry there somehow is a review out there in cyberspace that nobody but the CRA is aware of. If anyone else has this problem I would be interested to hear about it. CRA has created a ticket regarding the issue but they still cannot tell me if in fact there is some other mail that has not been dealt with. ---
**Author:** ![GuyWhoPlaysGolf](https://avatars.discourse-cdn.com/v4/letter/g/b487fb/32.png) [@GuyWhoPlaysGolf](https://www.protaxcommunity.com/u/GuyWhoPlaysGolf)\ **Post date:** [January 13, 2025, 6:17pm UTC](https://www.protaxcommunity.com/t/rac-changes-again/9720/4 "2025-01-13T18:17:09Z")
> [@Arliss](#): > > I still show 2 unread messages in my mail, but in going through every year and possible combinations, everything is read. I’ve had this situation with a client of mine. We had filed their adjustment request 3 months ago however it was showing on the CRA system as being processed but with no dates. When I viewed their unread messages, there was a phantom mail. It drove me nuts because I was getting worried that the client might have received something in their mailbox but they hadn’t. I then sent a service complaint where the complaint officer was able let me know that there was indeed a “hidden ghost mail.” They were able to fix it on their end but still, it was quite infuriating. ---
**Author:** ![LMK](https://avatars.discourse-cdn.com/v4/letter/l/b5a626/32.png) [@LMK](https://www.protaxcommunity.com/u/LMK)\ **Post date:** [January 13, 2025, 7:09pm UTC](https://www.protaxcommunity.com/t/rac-changes-again/9720/6 "2025-01-13T19:09:16Z")
I managed to find the client online mailbox, since it no longer appears under “correspondence” on the main page (??!!), but does anybody know where they hid the “change return” feature? ---
**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\ **Post date:** [January 13, 2025, 7:42pm UTC](https://www.protaxcommunity.com/t/rac-changes-again/9720/7 "2025-01-13T19:42:50Z")
Still on the right side after selecting “Tax returns” on the left side. ---
**Author:** ![SmallBizGuy](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@SmallBizGuy](https://www.protaxcommunity.com/u/SmallBizGuy)\ **Post date:** [January 13, 2025, 7:51pm UTC](https://www.protaxcommunity.com/t/rac-changes-again/9720/8 "2025-01-13T19:51:39Z")
I have the same problem. ---
**Author:** ![LMK](https://avatars.discourse-cdn.com/v4/letter/l/b5a626/32.png) [@LMK](https://www.protaxcommunity.com/u/LMK)\ **Post date:** [January 13, 2025, 7:51pm UTC](https://www.protaxcommunity.com/t/rac-changes-again/9720/9 "2025-01-13T19:51:40Z")
Thank You. Now I can see it AND also “mail” has suddenly reappeared where it should be so not sure what’s happening?? ---
**Author:** ![SmallBizGuy](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@SmallBizGuy](https://www.protaxcommunity.com/u/SmallBizGuy)\ **Post date:** [January 13, 2025, 7:52pm UTC](https://www.protaxcommunity.com/t/rac-changes-again/9720/10 "2025-01-13T19:52:47Z")
CRA playing Whack-a-Mole with us.