# Password on Encrypted does not work

**URL:** <https://www.protaxcommunity.com/t/password-on-encrypted-does-not-work/627>\
**Category:** DoxCycle\
**Created:** [March 10, 2016, 7:00pm UTC](https://www.protaxcommunity.com/t/password-on-encrypted-does-not-work/627 "2016-03-10T19:00:39Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![james1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/james1/32/47_2.png) [@james1](https://www.protaxcommunity.com/u/james1)\
**Post date:** [March 10, 2016, 7:00pm UTC](https://www.protaxcommunity.com/t/password-on-encrypted-does-not-work/627/1 "2016-03-10T19:00:39Z")

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Not really a big deal since this is the first time it has happened to me. A client sent me their T4 via email and it had a password attached to it. I clicked and dragged the pdf into doxcycle and it asked me for the password. I entered the password and told me the password was incorrect.

When I opened the file in my pdf program and entered the password, it opened just fine.

There must be a glitch in how Doxcycle handles this