# Onben

**URL:** <https://www.protaxcommunity.com/t/onben/8219>\
**Category:** EFILE\
**Created:** [March 31, 2024, 4:33pm UTC](https://www.protaxcommunity.com/t/onben/8219 "2024-03-31T16:33:53Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![albertenterprises](https://avatars.discourse-cdn.com/v4/letter/a/dc4da7/32.png) [@albertenterprises](https://www.protaxcommunity.com/u/albertenterprises)\
**Post date:** [March 31, 2024, 4:33pm UTC](https://www.protaxcommunity.com/t/onben/8219/1 "2024-03-31T16:33:53Z")

</div>

I have a file that has an Taxcycle efile error regarding ONBEN. Taxpayer is not applying for OTB or NOEC (does not apply to her) but Taxcycle is indicating that the taxpayer is applying and wants property tax/rental details. I have put review checkmarks at every single line on the form and it won’t clear. Any suggestions?

---

<div class="post-metadata">

**Author:** ![albertenterprises](https://avatars.discourse-cdn.com/v4/letter/a/dc4da7/32.png) [@albertenterprises](https://www.protaxcommunity.com/u/albertenterprises)\
**Post date:** [March 31, 2024, 6:07pm UTC](https://www.protaxcommunity.com/t/onben/8219/2 "2024-03-31T18:07:58Z")

</div>

Just had same thing happen on a second return.

---

<div class="post-metadata">

**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\
**Post date:** [April 1, 2024, 10:08am UTC](https://www.protaxcommunity.com/t/onben/8219/3 "2024-04-01T10:08:03Z")

</div>

Presumably there was an entry in the previous year?

If not relevant this year sign off and move on.

There was a change in the notifications recently. See below.

> [@Thank-You (OEPTC Box 61020)](https://www.protaxcommunity.com/t/thank-you-oeptc-box-61020/8197):
>
> This is for Ontario returns. Thank you so much for the most recent update that pre-populates box 61020 presumably if there was data relating to rent or property taxes in the prior year. I have always used a manual memo in that ON-BEN form that says “Remember for next year” so that I wouldn’t forget to enter rent or property tax info for those who may qualify but the newest update flagging a diagnostic message on box 61020 is excellent. I no longer need to use memo’s to help me remember.

---

<div class="post-metadata">

**Author:** ![albertenterprises](https://avatars.discourse-cdn.com/v4/letter/a/dc4da7/32.png) [@albertenterprises](https://www.protaxcommunity.com/u/albertenterprises)\
**Post date:** [April 1, 2024, 10:54am UTC](https://www.protaxcommunity.com/t/onben/8219/4 "2024-04-01T10:54:32Z")

</div>

There was no entry the previous year. Client does not pay rent or property tax.  
I can’t move on…I have signed off on every single box on that form and I can’t clear the warning. I can’t efile because of it. Now have this issue on 3 returns.

---

<div class="post-metadata">

**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\
**Post date:** [April 1, 2024, 11:10am UTC](https://www.protaxcommunity.com/t/onben/8219/5 "2024-04-01T11:10:22Z")

</div>

I can’t think of anything else as the program is behaving normally for me.  
I think you should contact support.