# Notification Service Status: Disconnected

**URL:** <https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287>\
**Category:** Bug Reports\
**Created:** [April 4, 2020, 5:57pm UTC](https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287 "2020-04-04T17:57:24Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\
**Post date:** [April 4, 2020, 5:57pm UTC](https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287/1 "2020-04-04T17:57:24Z")

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Not sure if I have a problem.

![Capture](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/2X/5/5566ded60da3d3c9092f0fd008586e640ddb3166.png)

This little message is displaying on any files I have open. I have not saw this before.

Anyone else? Just wondering if it is related to the new release or if it is just me.

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**Author:** ![mike](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mike/32/346_2.png) [@mike](https://www.protaxcommunity.com/u/mike)\
**Post date:** [April 4, 2020, 5:59pm UTC](https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287/2 "2020-04-04T17:59:32Z")

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Me too…can’t send any DocuSign requests for signature from TaxCycle.

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**Author:** ![mgbtax](https://avatars.discourse-cdn.com/v4/letter/m/e79b87/32.png) [@mgbtax](https://www.protaxcommunity.com/u/mgbtax)\
**Post date:** [April 4, 2020, 6:12pm UTC](https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287/3 "2020-04-04T18:12:56Z")

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if you hover over the icon it says Notification Service is Disconnected click to reconnect. worked for me.

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**Author:** ![mike](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mike/32/346_2.png) [@mike](https://www.protaxcommunity.com/u/mike)\
**Post date:** [April 4, 2020, 6:25pm UTC](https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287/4 "2020-04-04T18:25:09Z")

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Tried that earlier and didn’t work – but now it does --thanks

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**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\
**Post date:** [April 4, 2020, 6:27pm UTC](https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287/5 "2020-04-04T18:27:52Z")

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I was to dumb to read I guess. Thanks for pointing that out.

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**Author:** ![Cameron](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/cameron/32/12_2.png) [@Cameron](https://www.protaxcommunity.com/u/Cameron)\
**Post date:** [April 5, 2020, 3:24am UTC](https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287/6 "2020-04-05T03:24:24Z")

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We had an outage for about 25 minutes at that time.

We’re learning…

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**Author:** ![rosanna](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rosanna/32/1005_2.png) [@rosanna](https://www.protaxcommunity.com/u/rosanna)\
**Post date:** [April 6, 2020, 4:26pm UTC](https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287/7 "2020-04-06T16:26:55Z")

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My files keep disconnecting and clicking on the red icon won’t reconnect. It seems to disconnect and reconnect on its own. Any suggestions?

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**Author:** ![Cameron](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/cameron/32/12_2.png) [@Cameron](https://www.protaxcommunity.com/u/Cameron)\
**Post date:** [April 6, 2020, 6:17pm UTC](https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287/8 "2020-04-06T18:17:24Z")

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Our service was down for 5 minutes at the time you note.

We are working on improving the reliability so it never happens.

All the developers at TaxCycle get an email whenever the service is down, so you don’t normally need to report it here unless there is a sustained outage for more than 30 minutes or so!

Thanks!!

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**Author:** ![grangers2016](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@grangers2016](https://www.protaxcommunity.com/u/grangers2016)\
**Post date:** [April 7, 2020, 6:45pm UTC](https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287/9 "2020-04-07T18:45:08Z")

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I can’t seem to connect today, is there anything I can do?

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**Author:** ![grangers2016](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@grangers2016](https://www.protaxcommunity.com/u/grangers2016)\
**Post date:** [April 7, 2020, 8:09pm UTC](https://www.protaxcommunity.com/t/notification-service-status-disconnected/3287/10 "2020-04-07T20:09:19Z")

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I see your working on it, thanks