# Is anyone else having issues staying connected to Docu-Sign? **URL:** \ **Category:** T1\ **Created:** [April 7, 2020, 7:43pm UTC](https://www.protaxcommunity.com/t/is-anyone-else-having-issues-staying-connected-to-docu-sign/3315 "2020-04-07T19:43:27Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![martin](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@martin](https://www.protaxcommunity.com/u/martin)\ **Post date:** [April 7, 2020, 7:43pm UTC](https://www.protaxcommunity.com/t/is-anyone-else-having-issues-staying-connected-to-docu-sign/3315/1 "2020-04-07T19:43:27Z")
It’s been a hit or miss thing today. Nothing like the red icon at the bottom of the tax cycle screen indicted no connection. So manually pushing files out this afternoon. Just wonder as when it works it seems very good. ---
**Author:** ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)\ **Post date:** [April 7, 2020, 7:58pm UTC](https://www.protaxcommunity.com/t/is-anyone-else-having-issues-staying-connected-to-docu-sign/3315/2 "2020-04-07T19:58:31Z")
I am stuck on the red icon now as well. It worked a few times earlier today but now I am unable to connect to DocuSign ---
**Author:** ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)\ **Post date:** [April 7, 2020, 8:02pm UTC](https://www.protaxcommunity.com/t/is-anyone-else-having-issues-staying-connected-to-docu-sign/3315/3 "2020-04-07T20:02:49Z")
@martin Just noticed a news bulletin on Tax Cycle that there is an outage with DocuSign service ---
**Author:** ![martin](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@martin](https://www.protaxcommunity.com/u/martin)\ **Post date:** [April 7, 2020, 8:19pm UTC](https://www.protaxcommunity.com/t/is-anyone-else-having-issues-staying-connected-to-docu-sign/3315/4 "2020-04-07T20:19:02Z")
Yes. I just pushed a couple through but it’s not consistent. ---
**Author:** ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)\ **Post date:** [April 7, 2020, 8:39pm UTC](https://www.protaxcommunity.com/t/is-anyone-else-having-issues-staying-connected-to-docu-sign/3315/5 "2020-04-07T20:39:32Z")
Back up and running now. Quick work Team TaxCycle ---
**Author:** ![knawaz](https://avatars.discourse-cdn.com/v4/letter/k/a4c791/32.png) [@knawaz](https://www.protaxcommunity.com/u/knawaz)\ **Post date:** [April 19, 2020, 12:07am UTC](https://www.protaxcommunity.com/t/is-anyone-else-having-issues-staying-connected-to-docu-sign/3315/6 "2020-04-19T00:07:22Z")
Today I am unable to “Connect to DocuSign”. ---
**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\ **Post date:** [April 19, 2020, 1:32am UTC](https://www.protaxcommunity.com/t/is-anyone-else-having-issues-staying-connected-to-docu-sign/3315/7 "2020-04-19T01:32:49Z")
Could this be the cause. > [@DocuSign Error?](https://www.protaxcommunity.com/t/docusign-error/3353): > > I’m suddenly getting the following error when attempting to send T183’s via DocuSign… “An error occurred while trying to contact DocuSign to request an electronic signature” It’s been working well for the past week or so. Everything looks fine when I manually login to my DocuSign account on their website. So, before I contact DocuSign, I’m wondering if it’s just me, or if others are experiencing the same issue? Thanks…Mike ---
**Author:** ![Cameron](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/cameron/32/12_2.png) [@Cameron](https://www.protaxcommunity.com/u/Cameron)\ **Post date:** [April 19, 2020, 5:34pm UTC](https://www.protaxcommunity.com/t/is-anyone-else-having-issues-staying-connected-to-docu-sign/3315/8 "2020-04-19T17:34:13Z")
If you are on a trial license and you’ve sent lots of envelopes, you will be cut off, an you will need to purchase a license. If that is not the case, please try a connection and send us your log file and we will investigate.