# Getting out of online mail for T1 Clients **URL:** \ **Category:** T1\ **Created:** [February 16, 2017, 3:16pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060 "2017-02-16T15:16:33Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![james1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/james1/32/47_2.png) [@james1](https://www.protaxcommunity.com/u/james1)\ **Post date:** [February 16, 2017, 3:16pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/1 "2017-02-16T15:16:33Z")
Does anyone know the procedure to opt out of online mail with CRA? ---
**Author:** ![snoplowguy](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/snoplowguy/32/2535_2.png) [@snoplowguy](https://www.protaxcommunity.com/u/snoplowguy)\ **Post date:** [February 16, 2017, 3:34pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/2 "2017-02-16T15:34:57Z")
Opt out of online mail for you as a representative or for a client? I don’t have any clients signed up for online mail, but I found this in the My Account services; Looks as easy as going into Manage online Mail and cancelling, but likely more complicated. * * * Viewing Your Online Mail My Account is the only place to view your online mail. To view your online mail: ``` Register for / log in to My Account at www.cra.gc.ca/myaccount. Access notices of assessment or reassessment (and future items) from the "Welcome Page". On that page, you can view and print correspondence items. Select "Manage online mail", to update an email address or **cancel online mail**. ``` * * * ---
**Author:** ![james1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/james1/32/47_2.png) [@james1](https://www.protaxcommunity.com/u/james1)\ **Post date:** [February 16, 2017, 4:17pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/3 "2017-02-16T16:17:25Z")
That means the client actually has to login to the system. I was hoping we could cancel it as their representative. I have a client that has been registered for online mail. I did not register them when I filed last years tax return so I am at a loss in respect to how they signed up. It would be nice if CRA would allow us to cancel the registration when filing the return ---
**Author:** ![snoplowguy](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/snoplowguy/32/2535_2.png) [@snoplowguy](https://www.protaxcommunity.com/u/snoplowguy)\ **Post date:** [February 16, 2017, 4:35pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/4 "2017-02-16T16:35:05Z")
Once you’ve signed up I wouldn’t think they would want to make it very easy to cancel. In the words of Don Henley; “You can checkout any time you like but you can never leave.” ---
**Author:** ![BertMulderCGA](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/bertmuldercga/32/42_2.png) [@BertMulderCGA](https://www.protaxcommunity.com/u/BertMulderCGA)\ **Post date:** [February 16, 2017, 6:06pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/5 "2017-02-16T18:06:36Z")
Checked online on my own account, and there is no provision to either change your email, or to cancel online mail… Do not see a ‘manage mail’ tab… ---
**Author:** ![dklassencga](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/dklassencga/32/126_2.png) [@dklassencga](https://www.protaxcommunity.com/u/dklassencga)\ **Post date:** [February 23, 2017, 6:50am UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/6 "2017-02-23T06:50:21Z")
In Represent a Client: Access your client \> Manage Online Mail \> Remove email addresses (or Remove account from online mail) Follow the 3 steps and you’re done Simple as that 🙂 ---
**Author:** ![james1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/james1/32/47_2.png) [@james1](https://www.protaxcommunity.com/u/james1)\ **Post date:** [February 23, 2017, 2:54pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/7 "2017-02-23T14:54:58Z")
@dklassencga I do no see a manage online mail link through represent a client. Can you provide a screen shot of where it is? Are you logged in as the representative or as the client? ---
**Author:** ![dklassencga](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/dklassencga/32/126_2.png) [@dklassencga](https://www.protaxcommunity.com/u/dklassencga)\ **Post date:** [February 24, 2017, 7:47am UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/8 "2017-02-24T07:47:44Z")
I’m in my Represent a client Access the client you want to opt out of online mail See screenshot below. ![](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/1X/035cfabaf0ca48f8ddaa31dc64ea1f38abf88cc7.png) ---
**Author:** ![snoplowguy](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/snoplowguy/32/2535_2.png) [@snoplowguy](https://www.protaxcommunity.com/u/snoplowguy)\ **Post date:** [February 24, 2017, 12:22pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/9 "2017-02-24T12:22:05Z")
@dklassencga I’m pretty sure James is talking about opting out of online mail for T1 clients. When you log into your Represent a Client account for an individual there is no such option to manage a client’s online mail. ---
**Author:** ![pugs1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/pugs1/32/65_2.png) [@pugs1](https://www.protaxcommunity.com/u/pugs1)\ **Post date:** [February 24, 2017, 1:37pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/10 "2017-02-24T13:37:43Z")
Only a client can change the mail setting for them self. ---
**Author:** ![james1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/james1/32/47_2.png) [@james1](https://www.protaxcommunity.com/u/james1)\ **Post date:** [February 24, 2017, 3:10pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/11 "2017-02-24T15:10:15Z")
That is what I figured. ---
**Author:** ![dklassencga](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/dklassencga/32/126_2.png) [@dklassencga](https://www.protaxcommunity.com/u/dklassencga)\ **Post date:** [February 24, 2017, 5:01pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/12 "2017-02-24T17:01:41Z")
Which I guess I would have known if I’d read the entire header… Forehead smack! ---
**Author:** ![james1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/james1/32/47_2.png) [@james1](https://www.protaxcommunity.com/u/james1)\ **Post date:** [February 24, 2017, 6:53pm UTC](https://www.protaxcommunity.com/t/getting-out-of-online-mail-for-t1-clients/1060/13 "2017-02-24T18:53:45Z")
I updated the header to include the T1 so you did not miss it; however, I did have it in the T1 section which a little more obscure that I was referring to T1