# First time filer rejected because name does not match Service Canada **URL:** \ **Category:** EFILE\ **Created:** [March 20, 2025, 2:07pm UTC](https://www.protaxcommunity.com/t/first-time-filer-rejected-because-name-does-not-match-service-canada/10357 "2025-03-20T14:07:37Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![james1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/james1/32/47_2.png) [@james1](https://www.protaxcommunity.com/u/james1)\ **Post date:** [March 20, 2025, 2:07pm UTC](https://www.protaxcommunity.com/t/first-time-filer-rejected-because-name-does-not-match-service-canada/10357/1 "2025-03-20T14:07:37Z")
Anyone run into this issue? Trying to file a kid for his first time and receive this error. ![image](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/2X/d/d47aceb8ead0a08cb023a7813c79d35386151bb8.png) I have the SIN card and it matches and I also have access to the account using the name I am filing on; however, efile help is no help but I am going to call again and see if I can get a more experienced person. The solution they gave me is to paper file. I know some people want to go back to last century but I did not think CRA was one of them. ---
**Author:** ![james1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/james1/32/47_2.png) [@james1](https://www.protaxcommunity.com/u/james1)\ **Post date:** [March 20, 2025, 2:17pm UTC](https://www.protaxcommunity.com/t/first-time-filer-rejected-because-name-does-not-match-service-canada/10357/2 "2025-03-20T14:17:11Z")
For what ever reason, it would not work yesterday but after I got authorization on the account and tried it today, it accepted it. ---
**Author:** ![gamborg](https://avatars.discourse-cdn.com/v4/letter/g/edb3f5/32.png) [@gamborg](https://www.protaxcommunity.com/u/gamborg)\ **Post date:** [March 20, 2025, 2:31pm UTC](https://www.protaxcommunity.com/t/first-time-filer-rejected-because-name-does-not-match-service-canada/10357/3 "2025-03-20T14:31:30Z")
**_Yes, I had that problem for the first time this year, also on a first-time filer. The solution is you have to put in the FULL middle name, not just an initial. In my case, “D” was not enough, I had to put in “Dale”._** **_Pat’s Office_** ---
**Author:** ![james1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/james1/32/47_2.png) [@james1](https://www.protaxcommunity.com/u/james1)\ **Post date:** [March 20, 2025, 2:46pm UTC](https://www.protaxcommunity.com/t/first-time-filer-rejected-because-name-does-not-match-service-canada/10357/4 "2025-03-20T14:46:41Z")
The issue was I did that and would not accept it yesterday but today it worked. no idea why. ---
**Author:** ![jhd.hemeon](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jhd.hemeon](https://www.protaxcommunity.com/u/jhd.hemeon)\ **Post date:** [March 20, 2025, 5:48pm UTC](https://www.protaxcommunity.com/t/first-time-filer-rejected-because-name-does-not-match-service-canada/10357/5 "2025-03-20T17:48:17Z")
I use whatever I find on the prior notice of assessment, or whatever other CRA correspondence I have. Whatever you do, it has to match whatever CRA has on file. No sense typing out a name if CRA has an initial. If client can’t supply required docs, it’s goodbye. ---
**Author:** ![helga\_spence](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/helga_spence/32/268_2.png) [@helga\_spence](https://www.protaxcommunity.com/u/helga_spence)\ **Post date:** [March 21, 2025, 4:36pm UTC](https://www.protaxcommunity.com/t/first-time-filer-rejected-because-name-does-not-match-service-canada/10357/6 "2025-03-21T16:36:44Z")
**First time filers** have nothing to match, no assessments. ---
**Author:** ![RRAccounting](https://avatars.discourse-cdn.com/v4/letter/r/ba8739/32.png) [@RRAccounting](https://www.protaxcommunity.com/u/RRAccounting)\ **Post date:** [March 21, 2025, 5:22pm UTC](https://www.protaxcommunity.com/t/first-time-filer-rejected-because-name-does-not-match-service-canada/10357/7 "2025-03-21T17:22:46Z")
I don’t know if this is a way to bypass it, I did a few for client’s children who never filed tax before. used the SIN card name and did the auto rep, and I was able gain access to their CRA account that shows nothing of course, but I would be able to e file their returns ---
**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\ **Post date:** [March 21, 2025, 6:24pm UTC](https://www.protaxcommunity.com/t/first-time-filer-rejected-because-name-does-not-match-service-canada/10357/8 "2025-03-21T18:24:24Z")
I have had a few issues with the new requirement. It seems if an employer has issued a T4, before the taxpayer has filed a tax retun for the first time, and the name used was somewhat different than the SIN document, difficulties arise in trying to EFile. ---
**Author:** ![RRAccounting](https://avatars.discourse-cdn.com/v4/letter/r/ba8739/32.png) [@RRAccounting](https://www.protaxcommunity.com/u/RRAccounting)\ **Post date:** [March 21, 2025, 8:07pm UTC](https://www.protaxcommunity.com/t/first-time-filer-rejected-because-name-does-not-match-service-canada/10357/9 "2025-03-21T20:07:55Z")
It’s crazy, I had a client, her return was done via paper filing by the previous accountant, and her first and last name was reversed. CRA updated her name according to the paper return, so I had to get the NOA to get the proper “wrong” name to get the auth rep done and efile done. And there’s no way for me to change it