# File error when trying to save

**URL:** <https://www.protaxcommunity.com/t/file-error-when-trying-to-save/8536>\
**Category:** TaxCycle General\
**Created:** [April 29, 2024, 4:08am UTC](https://www.protaxcommunity.com/t/file-error-when-trying-to-save/8536 "2024-04-29T04:08:12Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![cheryl](https://avatars.discourse-cdn.com/v4/letter/c/dbc845/32.png) [@cheryl](https://www.protaxcommunity.com/u/cheryl)\
**Post date:** [April 29, 2024, 4:08am UTC](https://www.protaxcommunity.com/t/file-error-when-trying-to-save/8536/1 "2024-04-29T04:08:12Z")

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Hi  
After working on a big return my tax return said it was corrupt and would not save.  
i lost everything -argh!!  
has anyone else had this issue.

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**Author:** ![SmallBizGuy](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@SmallBizGuy](https://www.protaxcommunity.com/u/SmallBizGuy)\
**Post date:** [April 29, 2024, 4:27am UTC](https://www.protaxcommunity.com/t/file-error-when-trying-to-save/8536/2 "2024-04-29T04:27:17Z")

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Occasionally have had the error, but LONG AGO I learned to save work whenever I’d done more than I wanted to redo (we’re talking back in the early '90s with spreadsheets like old Lotus 123…),

But yah, with TC have had the odd time the program craps out.

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**Author:** ![helga\_spence](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/helga_spence/32/268_2.png) [@helga\_spence](https://www.protaxcommunity.com/u/helga_spence)\
**Post date:** [April 29, 2024, 2:18pm UTC](https://www.protaxcommunity.com/t/file-error-when-trying-to-save/8536/3 "2024-04-29T14:18:22Z")

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![Rejected](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/2X/3/353eb2ac838b64ee8a5a5d2e735c17ddb4e51b0a.png)

Am still waiting for TaxCycle to fix it.

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**Author:** ![laurie](https://avatars.discourse-cdn.com/v4/letter/l/13edae/32.png) [@laurie](https://www.protaxcommunity.com/u/laurie)\
**Post date:** [April 29, 2024, 3:43pm UTC](https://www.protaxcommunity.com/t/file-error-when-trying-to-save/8536/4 "2024-04-29T15:43:03Z")

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Yes - I started computers with Lotus 123 and Word Perfect and it died often enough that frequent saving is thoroughly ingrained even to this day. You might check your windows folders - sometimes the file is temporarily saved in the background and maybe there is copy you can start from that is not completely starting over.

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**Author:** ![Rob](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rob/32/781_2.png) [@Rob](https://www.protaxcommunity.com/u/Rob)\
**Post date:** [April 29, 2024, 3:58pm UTC](https://www.protaxcommunity.com/t/file-error-when-trying-to-save/8536/5 "2024-04-29T15:58:19Z")

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Hi Cheryl,

If you have files that state their corrupt, please securely upload the file(s) here to help us troubleshoot the cause of the issue:

[https://upload-taxcycle.titanfile.com/sGPMvn/](https://upload-taxcycle.titanfile.com/sGPMvn/)

~ Rob

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**Author:** ![helga\_spence](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/helga_spence/32/268_2.png) [@helga\_spence](https://www.protaxcommunity.com/u/helga_spence)\
**Post date:** [April 30, 2024, 3:36pm UTC](https://www.protaxcommunity.com/t/file-error-when-trying-to-save/8536/8 "2024-04-30T15:36:18Z")

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Sent the file Friday nite, and heard this morning it is being excalated, but not resolved.

So much for next business day.

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**Author:** ![cheryl](https://avatars.discourse-cdn.com/v4/letter/c/dbc845/32.png) [@cheryl](https://www.protaxcommunity.com/u/cheryl)\
**Post date:** [April 30, 2024, 4:11pm UTC](https://www.protaxcommunity.com/t/file-error-when-trying-to-save/8536/9 "2024-04-30T16:11:54Z")

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happened to me again - very frustrating  
can’t phone tax cycle because it is at 2 am