# Error when sending for signatures T2

**URL:** <https://www.protaxcommunity.com/t/error-when-sending-for-signatures-t2/8716>\
**Category:** Bug Reports\
**Created:** [June 5, 2024, 1:24pm UTC](https://www.protaxcommunity.com/t/error-when-sending-for-signatures-t2/8716 "2024-06-05T13:24:23Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)\
**Post date:** [June 5, 2024, 1:24pm UTC](https://www.protaxcommunity.com/t/error-when-sending-for-signatures-t2/8716/1 "2024-06-05T13:24:23Z")

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I get the message “error occurered while trying to contact taxfolder” when sending for signatures for a T2 client. First I thought it may be the email address causing issues, so I changed it to another email of the clients, but still getting the error. This happened a couple of years ago around the same time and it was quickly fixed

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**Author:** ![jeremy1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/jeremy1/32/1996_2.png) [@jeremy1](https://www.protaxcommunity.com/u/jeremy1)\
**Post date:** [June 5, 2024, 1:42pm UTC](https://www.protaxcommunity.com/t/error-when-sending-for-signatures-t2/8716/2 "2024-06-05T13:42:27Z")

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I am also getting the same issue. I tried signing TaxCycle out of TaxFolder and back in but now I’m getting an incorrect password error. However, when I log in to the website, it works fine using the same password.

The odd thing is that before I logged out out TaxFolder in TaxCycle, TaxCycle was successfully able to create the engagements in TaxFolder; TaxCycle just couldn’t create the signing request.

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**Author:** ![jeremy1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/jeremy1/32/1996_2.png) [@jeremy1](https://www.protaxcommunity.com/u/jeremy1)\
**Post date:** [June 5, 2024, 3:19pm UTC](https://www.protaxcommunity.com/t/error-when-sending-for-signatures-t2/8716/3 "2024-06-05T15:19:59Z")

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TaxFolder seems to be completely down now. Even when accessing via a web browser.

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**Author:** ![Rob](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rob/32/781_2.png) [@Rob](https://www.protaxcommunity.com/u/Rob)\
**Post date:** [June 5, 2024, 3:20pm UTC](https://www.protaxcommunity.com/t/error-when-sending-for-signatures-t2/8716/4 "2024-06-05T15:20:55Z")

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Thanks all for notifying us of the issues, our engineering team is looking into it right now.

~ Rob

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**Author:** ![Rob](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rob/32/781_2.png) [@Rob](https://www.protaxcommunity.com/u/Rob)\
**Post date:** [June 5, 2024, 3:51pm UTC](https://www.protaxcommunity.com/t/error-when-sending-for-signatures-t2/8716/5 "2024-06-05T15:51:03Z")

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We believe the TaxFolder issue has now been resolved. Please let us know if that’s not the case or if any other issues have arisen.

~ Rob

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**Author:** ![AlbertaEFileT](https://avatars.discourse-cdn.com/v4/letter/a/3da27b/32.png) [@AlbertaEFileT](https://www.protaxcommunity.com/u/AlbertaEFileT)\
**Post date:** [June 5, 2024, 4:12pm UTC](https://www.protaxcommunity.com/t/error-when-sending-for-signatures-t2/8716/6 "2024-06-05T16:12:02Z")

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All fixed, thanks for being so speedy with it!

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**Author:** ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)\
**Post date:** [June 5, 2024, 5:10pm UTC](https://www.protaxcommunity.com/t/error-when-sending-for-signatures-t2/8716/7 "2024-06-05T17:10:19Z")

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Thank you @Rob and the TaxCycle team for a quick resolve