# Efile Error 43 - client name change

**URL:** <https://www.protaxcommunity.com/t/efile-error-43-client-name-change/8102>\
**Category:** EFILE\
**Created:** [March 21, 2024, 12:39pm UTC](https://www.protaxcommunity.com/t/efile-error-43-client-name-change/8102 "2024-03-21T12:39:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Laura](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/laura/32/2039_2.png) [@Laura](https://www.protaxcommunity.com/u/Laura)\
**Post date:** [March 21, 2024, 12:39pm UTC](https://www.protaxcommunity.com/t/efile-error-43-client-name-change/8102/1 "2024-03-21T12:39:26Z")

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I have a client who’s name has changed. I checked the box “did x’s name change in 2023” as yes but I am still getting an efile error 43:

One of the following situations applies to your client’s return. Please review and confirm that you have the correct social insurance number and name for this taxpayer and make the necessary corrections.

1. Your client’s last name does not agree with the information on the Canada Revenue Agency’s (CRA) records. If the information you entered was correct and a name change is required, enter “2” as the surname change code.
2. You have indicated that your client’s last name has changed but according to CRA’s records there is no change.

So where exactly am I supposed to enter “2”? I can’t see anything on the Efile WS that I need to change to 2.

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**Author:** ![Laura](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/laura/32/2039_2.png) [@Laura](https://www.protaxcommunity.com/u/Laura)\
**Post date:** [March 21, 2024, 2:17pm UTC](https://www.protaxcommunity.com/t/efile-error-43-client-name-change/8102/2 "2024-03-21T14:17:04Z")

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Ignore…mostly user error…it’s been solved.

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**Author:** ![msbuttar](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/msbuttar/32/2516_2.png) [@msbuttar](https://www.protaxcommunity.com/u/msbuttar)\
**Post date:** [March 21, 2024, 4:20pm UTC](https://www.protaxcommunity.com/t/efile-error-43-client-name-change/8102/3 "2024-03-21T16:20:49Z")

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I had the same issue. Later, when I found out that my client already informed CRA regarding her name change, I removed the X from the “yes” box and the return was submitted successfully.

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**Author:** ![Laura](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/laura/32/2039_2.png) [@Laura](https://www.protaxcommunity.com/u/Laura)\
**Post date:** [March 21, 2024, 8:03pm UTC](https://www.protaxcommunity.com/t/efile-error-43-client-name-change/8102/4 "2024-03-21T20:03:41Z")

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Yup…that’s exactly what I did too. After I smacked myself in the head.

How much longer is tax season???

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**Author:** ![obhorst](https://avatars.discourse-cdn.com/v4/letter/o/a88e57/32.png) [@obhorst](https://www.protaxcommunity.com/u/obhorst)\
**Post date:** [March 21, 2024, 9:32pm UTC](https://www.protaxcommunity.com/t/efile-error-43-client-name-change/8102/5 "2024-03-21T21:32:03Z")

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Laura, I think it just started!