# Duplicate Client Account? **URL:** \ **Category:** TaxFolder\ **Created:** [February 28, 2023, 10:41pm UTC](https://www.protaxcommunity.com/t/duplicate-client-account/6619 "2023-02-28T22:41:06Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![clare](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/clare/32/2361_2.png) [@clare](https://www.protaxcommunity.com/u/clare)\ **Post date:** [February 28, 2023, 10:41pm UTC](https://www.protaxcommunity.com/t/duplicate-client-account/6619/1 "2023-02-28T22:41:06Z")
Today I sent a preseason letter to a client that had already signed an engagement letter through his TaxFolder account T1 engagement and it created a second account for the same individual. Why did this occur, will he be able to authorize it, and what is the fix if I need to get rid of this second account? ---
**Author:** ![sarka](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/sarka/32/2667_2.png) [@sarka](https://www.protaxcommunity.com/u/sarka)\ **Post date:** [February 28, 2023, 11:13pm UTC](https://www.protaxcommunity.com/t/duplicate-client-account/6619/2 "2023-02-28T23:13:39Z")
Without more information I am not sure how best to advise you. When you say “account” do you mean a second engagement folder? A new client would only be created if the email being used does not already exist in your TaxFolder firm. Your best bet is to send an email to [info@taxcycle.com](mailto:info@taxcycle.com) with the client email address and we can investigate from there. ---
**Author:** ![clare](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/clare/32/2361_2.png) [@clare](https://www.protaxcommunity.com/u/clare)\ **Post date:** [February 28, 2023, 11:14pm UTC](https://www.protaxcommunity.com/t/duplicate-client-account/6619/3 "2023-02-28T23:14:22Z")
Thanks, I will email.