# Doxcycle problem in new version? **URL:** \ **Category:** Bug Reports\ **Created:** [September 11, 2020, 12:55pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702 "2020-09-11T12:55:19Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\ **Post date:** [September 11, 2020, 12:55pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/1 "2020-09-11T12:55:19Z")
![Capture](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/2X/0/06264826eb338bc50aba845a395a3008881083ce.png) I am getting this message on trying to import a pdf or scan in a document. ---
**Author:** ![pugs1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/pugs1/32/65_2.png) [@pugs1](https://www.protaxcommunity.com/u/pugs1)\ **Post date:** [September 11, 2020, 1:20pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/2 "2020-09-11T13:20:06Z")
have talk to them about it yesterday they are looking into it went back to build before. Sent them log file for review ---
**Author:** ![Rob](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rob/32/781_2.png) [@Rob](https://www.protaxcommunity.com/u/Rob)\ **Post date:** [September 11, 2020, 3:13pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/3 "2020-09-11T15:13:10Z")
We have uploaded build 40215 yesterday that we believe resolves the issue. ~ Rob ---
**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\ **Post date:** [September 11, 2020, 3:26pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/4 "2020-09-11T15:26:54Z")
I just installed this AM so I don’t believe it does. ---
**Author:** ![Rob](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rob/32/781_2.png) [@Rob](https://www.protaxcommunity.com/u/Rob)\ **Post date:** [September 11, 2020, 3:36pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/5 "2020-09-11T15:36:59Z")
Are you still getting the exact same issue about the object reference not set to an instance of an object? Our developers are looking at it again to determine what may be causing issues. ~ Rob ---
**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\ **Post date:** [September 11, 2020, 3:54pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/6 "2020-09-11T15:54:55Z")
I had not updated until this morning. I clipped that error message above this morning when using build 9.0.40215.0 Are you sure the right version got uploaded? ---
**Author:** ![Rob](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rob/32/781_2.png) [@Rob](https://www.protaxcommunity.com/u/Rob)\ **Post date:** [September 11, 2020, 3:57pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/7 "2020-09-11T15:57:28Z")
Ok, thanks for the clarification - 40215 is the correct version we had uploaded late yesterday. We are working to identify the root cause and then will update when it is resolved. ~ Rob ---
**Author:** ![pugs1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/pugs1/32/65_2.png) [@pugs1](https://www.protaxcommunity.com/u/pugs1)\ **Post date:** [September 11, 2020, 4:43pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/8 "2020-09-11T16:43:36Z")
ok rob will wait to hear something but have taken mine back to 38918 for now Kevin ---
**Author:** ![Rob](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rob/32/781_2.png) [@Rob](https://www.protaxcommunity.com/u/Rob)\ **Post date:** [September 16, 2020, 5:02pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/9 "2020-09-16T17:02:24Z")
We have uploaded build 40243 this morning that we believe should have solved the issue. ~ Rob ---
**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\ **Post date:** [September 16, 2020, 5:58pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/10 "2020-09-16T17:58:27Z")
Working as expected now for me. ![Capture](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/2X/9/9ac6d0505e30c15df34120f967f1a44f6e1247c5.png) I do not see “smaller icon on the right” mentioned in the option. ---
**Author:** ![TimParris](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/timparris/32/240_2.png) [@TimParris](https://www.protaxcommunity.com/u/TimParris)\ **Post date:** [September 16, 2020, 8:07pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/11 "2020-09-16T20:07:53Z")
Tested with both a T1 and a T2 return. - Scanning now works. - Opening the DoxCycle file from within TaxCycle does not work if DoxCycle application is not already running. If DoxCycle application is running, then the file opens by clicking the link on the ribbon within TaxCycle. So there is still a (minor) issue now, but the major issue has been resolved. ---
**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\ **Post date:** [September 16, 2020, 8:53pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/12 "2020-09-16T20:53:36Z")
> [@TimParris](#): > > Opening the DoxCycle file from within TaxCycle does not work if DoxCycle application is not already running. If DoxCycle application is running, then the file opens by clicking the link on the ribbon within TaxCycle. I tested on my end and that is working as expected for me still. ---
**Author:** ![pugs1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/pugs1/32/65_2.png) [@pugs1](https://www.protaxcommunity.com/u/pugs1)\ **Post date:** [September 16, 2020, 9:50pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/13 "2020-09-16T21:50:59Z")
Tim mine open from within taxcycle with doxcycle not open and running ---
**Author:** ![TimParris](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/timparris/32/240_2.png) [@TimParris](https://www.protaxcommunity.com/u/TimParris)\ **Post date:** [September 17, 2020, 1:48am UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/14 "2020-09-17T01:48:07Z")
I will have to call Trilogy tomorrow for help… something is wrong and it appears to be particular to me at this point. ---
**Author:** ![TimParris](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/timparris/32/240_2.png) [@TimParris](https://www.protaxcommunity.com/u/TimParris)\ **Post date:** [September 17, 2020, 3:04pm UTC](https://www.protaxcommunity.com/t/doxcycle-problem-in-new-version/3702/15 "2020-09-17T15:04:57Z")
I called Trilogy this morning and, go figure, it works now. I think perhaps the shut down of the computer and the start up this morning must have solved some missing setting. So, ignore all my messages about my problem.