# DoxCycle files doesn't close when TaxCycle file closes

**URL:** <https://www.protaxcommunity.com/t/doxcycle-files-doesnt-close-when-taxcycle-file-closes/6580>\
**Category:** DoxCycle\
**Created:** [February 21, 2023, 7:30pm UTC](https://www.protaxcommunity.com/t/doxcycle-files-doesnt-close-when-taxcycle-file-closes/6580 "2023-02-21T19:30:06Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![matthew](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/matthew/32/85_2.png) [@matthew](https://www.protaxcommunity.com/u/matthew)\
**Post date:** [February 21, 2023, 7:30pm UTC](https://www.protaxcommunity.com/t/doxcycle-files-doesnt-close-when-taxcycle-file-closes/6580/1 "2023-02-21T19:30:06Z")

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We have our option set to close the DoxCycle file when the TaxCycle files closes, but this doesn’t seem to be working for us this year:  
 ![image](https://us1.discourse-cdn.com/flex016/uploads/taxcycle/original/2X/f/fac3abb89bf1aa72adddca055eb24535f5d12c7f.png)

Is anyone else having this issue?

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**Author:** ![tiffany](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/tiffany/32/1747_2.png) [@tiffany](https://www.protaxcommunity.com/u/tiffany)\
**Post date:** [February 21, 2023, 7:44pm UTC](https://www.protaxcommunity.com/t/doxcycle-files-doesnt-close-when-taxcycle-file-closes/6580/2 "2023-02-21T19:44:47Z")

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It’s closing for me.

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**Author:** ![matthew](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/matthew/32/85_2.png) [@matthew](https://www.protaxcommunity.com/u/matthew)\
**Post date:** [February 21, 2023, 7:46pm UTC](https://www.protaxcommunity.com/t/doxcycle-files-doesnt-close-when-taxcycle-file-closes/6580/3 "2023-02-21T19:46:10Z")

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Thanks.  
I guess there must be somekind of ‘communication’ issue on our system.

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**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\
**Post date:** [February 21, 2023, 8:15pm UTC](https://www.protaxcommunity.com/t/doxcycle-files-doesnt-close-when-taxcycle-file-closes/6580/4 "2023-02-21T20:15:13Z")

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Try checking in Taxcycle options and leaving unchecked in Doxcycle options.

That is my setup which seems to work.

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**Author:** ![matthew](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/matthew/32/85_2.png) [@matthew](https://www.protaxcommunity.com/u/matthew)\
**Post date:** [February 21, 2023, 8:31pm UTC](https://www.protaxcommunity.com/t/doxcycle-files-doesnt-close-when-taxcycle-file-closes/6580/5 "2023-02-21T20:31:19Z")

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Thanks Arliss,

Our settings are the same as yours. And it worked in prior years just fine.  
We did move to Azure servers including an AVD server this year and I suspect it may be an AVD issue (we have had a few of those relating to TaxCycle already).

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**Author:** ![SmallBizGuy](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@SmallBizGuy](https://www.protaxcommunity.com/u/SmallBizGuy)\
**Post date:** [February 22, 2023, 8:12pm UTC](https://www.protaxcommunity.com/t/doxcycle-files-doesnt-close-when-taxcycle-file-closes/6580/6 "2023-02-22T20:12:24Z")

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We are running on an Azure W16 Server and have never had an issue other than REALLY SLOW indexing of files. But DC and TC play nicely together and have for several years on our system.

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**Author:** ![matthew](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/matthew/32/85_2.png) [@matthew](https://www.protaxcommunity.com/u/matthew)\
**Post date:** [February 22, 2023, 8:25pm UTC](https://www.protaxcommunity.com/t/doxcycle-files-doesnt-close-when-taxcycle-file-closes/6580/7 "2023-02-22T20:25:59Z")

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Are you using the Azure Virtual Desktop, or just the regular server?

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<div class="post-metadata">

**Author:** ![SmallBizGuy](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@SmallBizGuy](https://www.protaxcommunity.com/u/SmallBizGuy)\
**Post date:** [February 22, 2023, 8:45pm UTC](https://www.protaxcommunity.com/t/doxcycle-files-doesnt-close-when-taxcycle-file-closes/6580/8 "2023-02-22T20:45:56Z")

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Regular server. Didn’t like some of the AVD things so stuck to as “basic” a system as possible (right…it’s Azure…NOTHING is basic!!).