# Doc u Sign **URL:** \ **Category:** Uncategorized\ **Created:** [March 30, 2020, 5:13pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247 "2020-03-30T17:13:24Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Cameron](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/cameron/32/12_2.png) [@Cameron](https://www.protaxcommunity.com/u/Cameron)\ **Post date:** [April 3, 2020, 12:14am UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/21 "2020-04-03T00:14:12Z")
We started with the most critical forms and are working our way through other forms as time permits. ---
**Author:** ![sherry](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/sherry/32/2410_2.png) [@sherry](https://www.protaxcommunity.com/u/sherry)\ **Post date:** [April 3, 2020, 12:19am UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/22 "2020-04-03T00:19:20Z")
@kozakworld Thank you for your help. I have read what Cameron has posted and I will be using the masking sin# going forward. I will also say I use to use profile & I have also used Cantax before I did my switch to Tax Cycle in 2013. I am very happy with Tax Cycle and all it features and all the help. This Forum community has been very helpful. Have a great tax season Sherry ---
**Author:** ![sherry](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/sherry/32/2410_2.png) [@sherry](https://www.protaxcommunity.com/u/sherry)\ **Post date:** [April 3, 2020, 12:47am UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/23 "2020-04-03T00:47:15Z")
@Cameron For some reason, my outlook will not work with TaxCycle. I have the outlook on my computer I never use it. But Taxcycle wants me to set it up and it is already set up. So I going through the steps but it just will not set up. So I guess I can still just send the t183 through my email to my clients But I do not see the instruction page for them to know how to sign using adobe? ---
**Author:** ![james1](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/james1/32/47_2.png) [@james1](https://www.protaxcommunity.com/u/james1)\ **Post date:** [April 3, 2020, 1:04am UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/24 "2020-04-03T01:04:45Z")
> [@kozakworld](#): > > I appreciate your reply to my post and welcoming me to your forum. Thank you. I have shared several times already in the Profile forum that you actively follow and reply to posts in this forum and how I wished the Profile upper executives would do the same. Your presence in this forum says a lot about your product, and that you personally are doing all you can to make this the best product possibly. I don’t see that in Profile, **with many requests for improvements totally ignored.** Kudos to you, Cameron!!! That is why I dropped Profile when Cameron released his first release of Taxcycle in 2012. I was just thinking that we almost have enough years to handle those ten years of tax returns that need filing. ---
**Author:** ![kozakworld](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/kozakworld/32/1594_2.png) [@kozakworld](https://www.protaxcommunity.com/u/kozakworld)\ **Post date:** [April 3, 2020, 2:03am UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/25 "2020-04-03T02:03:00Z")
@james1 … I’ve been with Profile since 2000, so that’s a lot of years dedicated to one company. I’ve always liked their product and features built into it, but there are numerous changes that I’ve personally requested and improvements others have requested that are simply ignored. As well, software glitches go unfixed from one release to another, causing a lot of rumblings in our forum, this year more than ever before. Lots of memory issues this year requiring the need to close the program and reopen it, and tweaks made by the Profile team don’t work or work only for the short term. I have jokingly suggested that maybe they need to create a Profile build for the Linux environment, as maybe that will be more stable (I wish there were tax programs for Linux - hopefully one day soon). I have a comp sci degree (among other degrees) so understand the complexities of programming. I won’t be surprised if many of us jump shift this fall. I’m very impressed with this forum and even more impressed by the way the TaxCycle software team immediately acts on improvement suggestions made in this forum. Glad to hear that you’ve been here for 12 years already. Says a lot. ---
**Author:** ![philippe](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/philippe/32/3524_2.png) [@philippe](https://www.protaxcommunity.com/u/philippe)\ **Post date:** [April 3, 2020, 12:22pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/26 "2020-04-03T12:22:06Z")
I am correct in saying that the e-signature status only updates if the client’s TaxCycle file is open? If I search in the client manager for T183’s that have been e-signed, it won’t be updated unless I opened the client’s file? ---
**Author:** ![Cameron](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/cameron/32/12_2.png) [@Cameron](https://www.protaxcommunity.com/u/Cameron)\ **Post date:** [April 3, 2020, 12:46pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/27 "2020-04-03T12:46:05Z")
Philippe – Your client’s file doesn’t need to be open at the moment your client signs, but you do need to open the client’s file to check the signature status before it will show up in Client Manager. We’ll add more capabilities, like what you suggest, as time allows. Best regards, ~ Cameron ---
**Author:** ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)\ **Post date:** [April 3, 2020, 2:26pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/28 "2020-04-03T14:26:35Z")
@Cameron quick question, what if both clients (Principal and Spouse) have the same email address? Is there a workaround? ---
**Author:** ![Cameron](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/cameron/32/12_2.png) [@Cameron](https://www.protaxcommunity.com/u/Cameron)\ **Post date:** [April 3, 2020, 2:56pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/29 "2020-04-03T14:56:30Z")
DocuSign allows two different signers to use the same email address. Each client will just need to create a signature for themselves. It works well! ---
**Author:** ![Cameron](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/cameron/32/12_2.png) [@Cameron](https://www.protaxcommunity.com/u/Cameron)\ **Post date:** [April 3, 2020, 2:57pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/30 "2020-04-03T14:57:59Z")
We’ve also got a 20% discount on annual plans for TaxCycle clients: [https://go.docusign.ca/cobranded/TaxCycle/](https://go.docusign.ca/cobranded/TaxCycle/) ---
**Author:** ![thomasvennercfp](https://avatars.discourse-cdn.com/v4/letter/t/a9a28c/32.png) [@thomasvennercfp](https://www.protaxcommunity.com/u/thomasvennercfp)\ **Post date:** [April 3, 2020, 3:11pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/31 "2020-04-03T15:11:34Z")
Is it working yet? ---
**Author:** ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)\ **Post date:** [April 3, 2020, 3:36pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/32 "2020-04-03T15:36:13Z")
So far so good. Just done a test with my own tax file and its working fine. Hopefully clients will be quickly to adapt and adopt and hopefully CRA don’t go back to requiring wet signatures. Cameron Kudos to your and your team for getting this out rather quickly. ---
**Author:** ![thomasvennercfp](https://avatars.discourse-cdn.com/v4/letter/t/a9a28c/32.png) [@thomasvennercfp](https://www.protaxcommunity.com/u/thomasvennercfp)\ **Post date:** [April 3, 2020, 3:49pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/33 "2020-04-03T15:49:57Z")
I dont see the option for docusign? Do I need doxycycle? ---
**Author:** ![thomasvennercfp](https://avatars.discourse-cdn.com/v4/letter/t/a9a28c/32.png) [@thomasvennercfp](https://www.protaxcommunity.com/u/thomasvennercfp)\ **Post date:** [April 3, 2020, 3:51pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/34 "2020-04-03T15:51:44Z")
Is there a video on Taxcycle site that shows how this works? ---
**Author:** ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)\ **Post date:** [April 3, 2020, 4:29pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/35 "2020-04-03T16:29:19Z")
[https://event.on24.com/eventRegistration/console/EventConsoleApollo.jsp?&eventid=2243681&sessionid=1&username=&partnerref=&format=fhvideo1&mobile=&flashsupportedmobiledevice=&helpcenter=&key=7A8CC0779899AA16D806F6B35EF409B2&newConsole=false&nxChe=true&text\_language\_id=en&playerwidth=748&playerheight=526&eventuserid=280602718&contenttype=A&mediametricsessionid=238369677&mediametricid=3173262&usercd=280602718&mode=launch](https://event.on24.com/eventRegistration/console/EventConsoleApollo.jsp?&eventid=2243681&sessionid=1&username=&partnerref=&format=fhvideo1&mobile=&flashsupportedmobiledevice=&helpcenter=&key=7A8CC0779899AA16D806F6B35EF409B2&newConsole=false&nxChe=true&text_language_id=en&playerwidth=748&playerheight=526&eventuserid=280602718&contenttype=A&mediametricsessionid=238369677&mediametricid=3173262&usercd=280602718&mode=launch) ---
**Author:** ![mjeconsulting](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/mjeconsulting/32/253_2.png) [@mjeconsulting](https://www.protaxcommunity.com/u/mjeconsulting)\ **Post date:** [April 3, 2020, 4:30pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/36 "2020-04-03T16:30:36Z")
I am not sure, I am not sure. One of the admins would know. @Elizabeth or @Cameron would you be able to answer @thomasvennercfp question? ---
**Author:** ![Cameron](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/cameron/32/12_2.png) [@Cameron](https://www.protaxcommunity.com/u/Cameron)\ **Post date:** [April 3, 2020, 4:35pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/37 "2020-04-03T16:35:02Z")
Please make sure you have the latest version. We haven’t published an auto-update, you will need to update yourself using this link: [https://www.taxcycle.com/Support/Download](https://www.taxcycle.com/Support/Download) ---
**Author:** ![thomasvennercfp](https://avatars.discourse-cdn.com/v4/letter/t/a9a28c/32.png) [@thomasvennercfp](https://www.protaxcommunity.com/u/thomasvennercfp)\ **Post date:** [April 3, 2020, 5:31pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/38 "2020-04-03T17:31:55Z")
Link to presentation about docusign does not work, asks to disable cookies (checked and cookies are not being blocked) ---
**Author:** ![rosanna](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rosanna/32/1005_2.png) [@rosanna](https://www.protaxcommunity.com/u/rosanna)\ **Post date:** [April 3, 2020, 5:40pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/39 "2020-04-03T17:40:38Z")
I have the same issue, unable to view the presentation and checked cookies. ---
**Author:** ![Steven](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/steven/32/790_2.png) [@Steven](https://www.protaxcommunity.com/u/Steven)\ **Post date:** [April 3, 2020, 5:51pm UTC](https://www.protaxcommunity.com/t/doc-u-sign/3247/40 "2020-04-03T17:51:42Z")
Try this. You will need to register. [https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&referrer=https%3A%2F%2Fwww.taxcycle.com%2FNews%2F-Upcoming-Webinar-DocuSign-Electronic-Signatures&eventid=2243681&sessionid=1&key=7A8CC0779899AA16D806F6B35EF409B2®Tag=&sourcepage=register](https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&referrer=https%3A%2F%2Fwww.taxcycle.com%2FNews%2F-Upcoming-Webinar-DocuSign-Electronic-Signatures&eventid=2243681&sessionid=1&key=7A8CC0779899AA16D806F6B35EF409B2®Tag=&sourcepage=register) [Previous page](https://www.protaxcommunity.com/t/doc-u-sign/3247.md?page=1) [Next page](https://www.protaxcommunity.com/t/doc-u-sign/3247.md?page=3)