# Difficulty printing the logo

**URL:** <https://www.protaxcommunity.com/t/difficulty-printing-the-logo/7619>\
**Category:** TaxCycle General\
**Created:** [January 2, 2024, 1:38am UTC](https://www.protaxcommunity.com/t/difficulty-printing-the-logo/7619 "2024-01-02T01:38:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Abdel-Kabir](https://avatars.discourse-cdn.com/v4/letter/a/b19c9b/32.png) [@Abdel-Kabir](https://www.protaxcommunity.com/u/Abdel-Kabir)\
**Post date:** [January 2, 2024, 1:38am UTC](https://www.protaxcommunity.com/t/difficulty-printing-the-logo/7619/1 "2024-01-02T01:38:42Z")

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I personalized the Cletter to add a logo. I notice the logo no longer prints if the printer is PDF or DoxCycle. On the other hand, the logo continues to print if I choose Adobe or Microsoft as printers. PDF conversion issue ?

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**Author:** ![verlin](https://avatars.discourse-cdn.com/v4/letter/v/f19dbf/32.png) [@verlin](https://www.protaxcommunity.com/u/verlin)\
**Post date:** [January 2, 2024, 2:46am UTC](https://www.protaxcommunity.com/t/difficulty-printing-the-logo/7619/2 "2024-01-02T02:46:36Z")

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We use an image under templates stretched for letterhead and noticed the same. Moved back one build and it appeared to work fine again.

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**Author:** ![Elizabeth](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/elizabeth/32/2588_2.png) [@Elizabeth](https://www.protaxcommunity.com/u/Elizabeth)\
**Post date:** [January 2, 2024, 7:32pm UTC](https://www.protaxcommunity.com/t/difficulty-printing-the-logo/7619/3 "2024-01-02T19:32:41Z")

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Thanks @verlin and @Abdel-Kabir We are looking into the issue.